Daniela Leal
Marriott
Chula Vista,CA
9
years of professional experience
Detail-oriented administrative professional with experience in fast-paced office environments. Skilled in coordinating tasks and maintaining organization to improve efficiency. Proven ability to communicate effectively and multitask to address diverse administrative needs. Committed team player excelling in clerical support and independent work.
Work History
Administrative Assistant
3 Years 11 Months- Streamlined digital file systems to increase efficiency and accuracy for the event set up team.
- Monitored and managed timecards for 180+ staff to ensure data was completed for payroll records.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Coordinated office operations to enhance workflow efficiency and support staff productivity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Lead Sales Associate
1 Year- Familiarized self with POS system (RetailPro), Shopify, and Basecamp to fulfill web inquiries and process payments.
- Trained and developed new team members to deliver quality customer service.
- Worked beside store owner and merchandising managers to design digital monthly product knowledge forms to enhance customer satisfaction.
- Organized sales floor to keep products and displays presentable and in sellable condition.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
- Assisted staff with restocking and merchandising to promote sales and create enticing displays.
Claims Representative
9 Months- Delivered timely customer service to insured and claimants throughout claims process, enhancing customer satisfaction.
- Processed high volumes of auto claims efficiently while working in fast-paced environment.
- Served as subject matter expert for non-standard coverage questions, property damage and collision.
- Demonstrated adaptability by processing constructive feedback and achieving noticeable improvements each month.
- Corresponded with law enforcement, insurance company carriers, property management, attorneys, and counties to assess property damage or relay information on liability.
- Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions.
Assistant Manager
1 Year 4 Months- Planned and prepared workflow schedules, delegating tasks for an 11-member team.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies through inventory audits every morning and night.
- Implemented training processes for newly hired employees and supervised sales associates.
- Directed and led employees, supervising activities to drive productivity and efficiency by delegating daily tasks.
- Assisted Store Manager and collaborated in evaluating employee performance and cultivating improvement initiatives in achieving sales and profit goals.
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
- Enhanced sales by implementing merchandising and promotional improvements.
Sales Associate
1 Year 8 Months- Drove operational efficiency while cultivating long-term relationships with clients to foster loyalty, achieve excellent customer service experiences, and increase sales.
- Managed virtual and in-store order fulfillment while maintaining efficient multi-tasking.
- Arranged new merchandise with appealing displays to encourage customer sales, promote current trends and move overstock inventory.
- Maintained knowledge of current promotions and product to maximize sale performance and encourage relationship building as well as retain proper credibility.
- Recommended product and service consultations while employing upselling techniques
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Education
Associates - Communications
Skills
Bilingual proficiency
Microsoft Excel
Data Organization
Data Analysis
Time Management and Strategic Planning
Data Entry
Effective Multi-tasker.
Exceptional Customer Service
Bilingual (Verbal and Written Proficiency in Spanish and English)
Timeline
Administrative Assistant
Marriott
09.2022 - CurrentRead More
Lead Sales Associate
Pigment
09.2021 - 09.2022Read More
Claims Representative
GEICO
10.2020 - 07.2021Read More
Assistant Manager
Zumiez
06.2019 - 10.2020Read More
Sales Associate
Zumiez
10.2017 - 06.2019Read More
Southwestern College
Associates from Communications
Read More