Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
PROGRAMS
Community Service & Volunteer Work
Hobbies and Interests
Timeline
Generic

Cynthia Oregel

Chicago,IL

Summary

Dynamic administrative professional adept at managing office operations and enhancing resident experiences. Successfully implemented inventory controls and resolved resident concerns promptly, driving operational efficiency and satisfaction. Values teamwork and adaptability to achieve organizational goals.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Administrative Assistant

Community Specialist at 535 N. Michigan AVE
10.2021 - Current
  • Coordinated office supply inventory management, ordering items proactively to maintain uninterrupted workflow.
  • Managed day-to-day operations of condominium community, ensuring resident satisfaction and compliance with regulations.
  • Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
  • Established weekly newsletter to communicate key updates and achievements to residents.
  • Improved document organization with thorough file maintenance, archiving outdated records for efficient retrieval.
  • Supported tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating timely key exchanges.

Barista

The Goddess and The Grocer
12.2019 - 03.2020
  • Prepared high-quality beverages according to customer preferences and established recipes
  • Trained new hires, sharing knowledge of coffee making techniques and customer service standards
  • Resolved customer complaints professionally, ensuring satisfaction and fostering loyalty
  • Managed inventory levels, restocking supplies promptly to meet customer demand

Caterer

Chicago Catering
04.2019 - 06.2019
  • Increased client satisfaction through personalized catering services tailored to individual preferences and dietary requirements.
  • Coordinated with event planners, venues, and vendors for seamless integration of catering services into event design.
  • Ensured compliance with health regulations by monitoring food safety standards throughout catering operations.

Hostess-Cashier

IHOP
01.2018 - 06.2018
  • Greeted and seated guests promptly, ensuring positive first impressions.
  • Managed reservations and to-go orders by phone, providing accurate wait times and addressing customer inquiries.
  • Trained new host staff on procedures, improving service quality and team efficiency.
  • Maintained cleanliness and organization of front-of-house areas to uphold safety standards.
  • Executed daily side work and opening/closing duties to ensure smooth front-of-house operations.

Education

Bachelor of Science -

Noble Street College Prep
Chicago, IL

Bachelor of Science -

Illinois State University
Chicago, IL

B.S - Criminal Justice in Forensic Psychology

Purdue Global University
West Lafayette, Indiana

Skills

  • Office management
  • Document management
  • Data entry
  • Excel data analysis
  • PowerPoint presentation
  • Calendar coordination
  • Customer service
  • Records management
  • Confidentiality management
  • Attention to detail
  • Bilingual proficiency
  • Relationship building

Accomplishments

  • Updated and maintained company database to reflect current and accurate resident records for more than 400 units
  • Oversaw owner's insurance project, resulting in 86% of owner's submitting their most updated insurance declaration into the office.

Certification

  • Spanish Interpreter (Verbal/Written)
  • Certified Mental Health First Aid through the National Council for Behavioral Health

PROGRAMS

  • FBI Explorers Program September 2017-April 2018
  • Interacted with FBI personnel who lead by example and promoted leadership skills
  • Participated in 12 unique training sessions that required engaging as a team and learned active listening and adaptability skills

Community Service & Volunteer Work

  • Global Glimpse, 2017-06, 2017-07, Traveled abroad to Matagalpa, Nicaragua to volunteer through an extensive curriculum that was designated to support students to explore genuine connections with local people and communities through cultural preservation, learning history and politics and environmental conservations.
  • PATH Suicide Hotline, 2019-09, 2020-01, Trained to manage crisis lines and provided resources based on their immediate needs, Offered a confidential space to anyone I was speaking, Learned about mental illnesses and learn de-escalation tactics

Hobbies and Interests

  • Crafting and DIY Projects
  • Drawing and Painting
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate.
  • Volunteering

Timeline

Administrative Assistant

Community Specialist at 535 N. Michigan AVE
10.2021 - Current

Barista

The Goddess and The Grocer
12.2019 - 03.2020

Caterer

Chicago Catering
04.2019 - 06.2019

Hostess-Cashier

IHOP
01.2018 - 06.2018

Bachelor of Science -

Noble Street College Prep

Bachelor of Science -

Illinois State University

B.S - Criminal Justice in Forensic Psychology

Purdue Global University
Cynthia Oregel