Dynamic administrative professional adept at managing office operations and enhancing resident experiences. Successfully implemented inventory controls and resolved resident concerns promptly, driving operational efficiency and satisfaction. Values teamwork and adaptability to achieve organizational goals.
Managed day-to-day operations of condominium community, ensuring resident satisfaction and compliance with regulations.
Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
Established weekly newsletter to communicate key updates and achievements to residents.
Improved document organization with thorough file maintenance, archiving outdated records for efficient retrieval.
Supported tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating timely key exchanges.
Barista
The Goddess and The Grocer
12.2019 - 03.2020
Prepared high-quality beverages according to customer preferences and established recipes
Trained new hires, sharing knowledge of coffee making techniques and customer service standards
Resolved customer complaints professionally, ensuring satisfaction and fostering loyalty
Managed inventory levels, restocking supplies promptly to meet customer demand
Caterer
Chicago Catering
04.2019 - 06.2019
Increased client satisfaction through personalized catering services tailored to individual preferences and dietary requirements.
Coordinated with event planners, venues, and vendors for seamless integration of catering services into event design.
Ensured compliance with health regulations by monitoring food safety standards throughout catering operations.
Hostess-Cashier
IHOP
01.2018 - 06.2018
Greeted and seated guests promptly, ensuring positive first impressions.
Managed reservations and to-go orders by phone, providing accurate wait times and addressing customer inquiries.
Trained new host staff on procedures, improving service quality and team efficiency.
Maintained cleanliness and organization of front-of-house areas to uphold safety standards.
Executed daily side work and opening/closing duties to ensure smooth front-of-house operations.
Education
Bachelor of Science -
Noble Street College Prep
Chicago, IL
Bachelor of Science -
Illinois State University
Chicago, IL
B.S - Criminal Justice in Forensic Psychology
Purdue Global University
West Lafayette, Indiana
Skills
Office management
Document management
Data entry
Excel data analysis
PowerPoint presentation
Calendar coordination
Customer service
Records management
Confidentiality management
Attention to detail
Bilingual proficiency
Relationship building
Accomplishments
Updated and maintained company database to reflect current and accurate resident records for more than 400 units
Oversaw owner's insurance project, resulting in 86% of owner's submitting their most updated insurance declaration into the office.
Certification
Spanish Interpreter (Verbal/Written)
Certified Mental Health First Aid through the National Council for Behavioral Health
PROGRAMS
FBI Explorers Program September 2017-April 2018
Interacted with FBI personnel who lead by example and promoted leadership skills
Participated in 12 unique training sessions that required engaging as a team and learned active listening and adaptability skills
Community Service & Volunteer Work
Global Glimpse, 2017-06, 2017-07, Traveled abroad to Matagalpa, Nicaragua to volunteer through an extensive curriculum that was designated to support students to explore genuine connections with local people and communities through cultural preservation, learning history and politics and environmental conservations.
PATH Suicide Hotline, 2019-09, 2020-01, Trained to manage crisis lines and provided resources based on their immediate needs, Offered a confidential space to anyone I was speaking, Learned about mental illnesses and learn de-escalation tactics
Hobbies and Interests
Crafting and DIY Projects
Drawing and Painting
Creating digital artwork using software like Photoshop, Illustrator, or Procreate.