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Associate Principal Engineer

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Customer Success and Technical Support professional with 4+ years of experience managing complex customer issues and escalations in high-volume environments. Known for clear communication, calm problem-solving, and strong case ownership from issue identification through resolution. Experienced in documenting issues, coordinating follow-ups, and working cross-functionally to ensure consistent customer outcomes.

Dynamic professional with a proven track record at Amazon, excelling in attention to packing details and warehouse safety. Adept at enhancing workflow efficiency through collaboration and effective communication. Skilled in sustainable product packaging solutions and hardware repair, consistently achieving high productivity while maintaining a safe and organized work environment.

Dynamic professional with strong skills in educational technology and instructional design. Experienced in developing engaging training materials and facilitating effective training sessions, driving enhanced learning outcomes.

Customer-focused technical professional with over 5 years of experience delivering high-quality service across consumer technology, healthcare, and regulated pharmaceutical environments. Currently supporting customers as a Part-Time FWE at Apple, collaborating with cross-functional store teams to provide seamless device setup, product guidance, and order fulfillment. Known for clear communication, adaptability, and a strong team-first mindset while balancing technical accuracy with exceptional customer experiences.

Dynamic safety professional with 16 years of extensive experience in developing and implementing robust safety management systems across the oil, gas, and construction sectors. Expertise in regulatory compliance, risk assessment, incident investigations, and case management ensures a proactive approach to minimizing risks and enhancing workplace protection. A strong commitment to fostering a culture of safety is demonstrated through effective coaching and mentoring, alongside active engagement in training and awareness programs. Proven ability to analyze safety data and implement strategic improvements contributes to creating secure, incident-free work environments.

Highly organized administrative professional with over 3 years of experience coordinating case documentation, maintaining confidential records, preparing official correspondence, and serving as a liaison between multiple departments in regulated environments. Proven ability to manage daily dockets, perform precise data entry, review and process legally sensitive documents, and communicate effectively with the public, attorneys, and internal stakeholders. Adept at adhering to procedural rules, prioritizing time-sensitive matters, and maintaining accuracy in case management systems.

Compassionate Home Health CNA with extensive experience at Amada Senior Care, skilled in vital signs monitoring and providing emotional support. Successfully enhanced patient mobility and dignity through personalized care and effective communication, fostering trust and improving overall wellness. Dedicated to maintaining a safe and hygienic environment while promoting optimal health outcomes.
Professional with solid experience and readiness for healthcare field. Adept at patient care, medical documentation, and clinical procedures. Strong focus on team collaboration and achieving results. Dependable and adaptable with commitment to providing high-quality patient support in dynamic environments. Skilled in patient assessment, medication administration, and healthcare technology.

Dynamic customer service professional with 37 years of experience specializing in client relations, problem-solving, and safety awareness. Expertise in cultivating strong relationships and delivering exceptional service through patience and effective communication. Proven background as a flight attendant, adept at managing diverse passenger needs while ensuring a safe and comfortable travel experience.
Authorized to work in the U.S. for any employer

Driven by a passion for technology and excellence in technology and business areas, I leveraged hardware diagnostics and client relationship building skills at Apple to enhance data security and user experience. My diverse roles, from technical advisor to product development intern, underscore my ability to adapt and drive results, showcasing a proven track record in technical troubleshooting and fostering client loyalty. Dedicated individual with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Customer support phenom with over 10 years experience and proven track record for providing support that exceeds expectations. Consistent recognitions for exceeding performance metrics 100% customer satisfaction , 90 % first call resolution.

Daniela Lopez Guevara

Summary

Overview

Work History

Apple Technical Advisor

Overnight Stocker

Cashier

Education

Bachelor of Science - Neuroscience

High School Diploma -

Associate of Arts - Liberal Arts And Sciences

Skills

Volunteering at hospitals

Languages

Timeline

Apple Technical Advisor

Overnight Stocker

Cashier

Bachelor of Science - Neuroscience

High School Diploma -

Associate of Arts - Liberal Arts And Sciences

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