Daniela Martinez
Davenport,FL
Summary
Bilingual Collections and Customer Service Professional with over 7 years of experience in loan recovery, account services, and client relations. Skilled in negotiating repayment terms, resolving disputes, and delivering exceptional service in fast-paced call center and hospitality environments. Recognized for strong communication, problem-solving, and teamwork abilities.
Overview
10
10
years of professional experience
Work History
Loan Collector
Exploria Resorts
10.2024 - Current
- Manage overdue accounts and recover outstanding loan payments.
- Conduct outbound/inbound calls to customers regarding payment options.
- Maintain accurate records while complying with state/federal regulations.
- Managed delinquent accounts, negotiating payment plans to enhance recovery rates.
- Conducted regular account reviews to identify potential risks and recommend proactive measures.
Account Services Representative
Exploria Resorts
08.2023 - Current
- Engage with customers via phone to resolve account inquiries.
- Negotiate repayment terms and establish payment plans.
- Ensure compliance with company policies and industry standards.
- Consistently meet or exceed performance and schedule adherence goals.
- Managed customer inquiries, resolving issues promptly to enhance satisfaction and loyalty.
- Coordinated account management processes, ensuring compliance with company policies and procedures.
Sales Associate
Ashley Furniture Home Store
01.2021 - 05.2023
- Delivered high-quality customer service and sales support.
- Accurately processed transactions in POS system.
- Contributed to team sales goals through effective upselling and closing.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Assisted customers in selecting furniture solutions tailored to their needs and preferences.
- Maintained knowledge of product features, benefits, and financing options for effective sales presentations.
Sales Representative
Westgate Resorts
01.2017 - 12.2019
- Guided clients through timeshare sales process, tailoring solutions to customer needs.
- Maintained client relationships to drive repeat business.
- Cultivated strong client relationships, enhancing customer loyalty and retention.
- Conducted product presentations to effectively communicate features and benefits.
Front Desk Agent
Westgate Villas & Town Center Resort
01.2016 - 12.2017
- Provided front-line customer service, handling bookings, payments, and special requests.
- Supported timeshare sales presentations and assisted in resolving guest concerns.
- Managed guest check-in and check-out processes efficiently, ensuring seamless arrivals and departures.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance guest satisfaction.
- Coordinated reservations and room assignments using property management systems to optimize occupancy rates.
- Oversaw daily front desk operations, implementing best practices to streamline workflows and improve overall efficiency.
Education
Bachelor of Arts - Culinary Arts
High Training Educational Institute
Venezuela11-2015
Skills
- Loan & Debt Collection
- Negotiation & Conflict Resolution
- Customer Service Excellence
- Call Center Operations
- Data Entry & Account Documentation
- Bilingual Communication (English/Spanish)
- Team Collaboration & Leadership
- Microsoft Office & POS Systems
- Debt negotiation
- Negotiation
- Teamwork
- Teamwork and collaboration
- Multitasking
- Debt settlement
- Data entry skills
- Billing procedures
Languages
Bilingual: English & Spanish
Timeline
Loan Collector
Exploria Resorts
10.2024 - Current
Account Services Representative
Exploria Resorts
08.2023 - Current
Sales Associate
Ashley Furniture Home Store
01.2021 - 05.2023
Sales Representative
Westgate Resorts
01.2017 - 12.2019
Front Desk Agent
Westgate Villas & Town Center Resort
01.2016 - 12.2017
Bachelor of Arts - Culinary Arts
High Training Educational Institute