Daniela Mireles
Summary
Resourceful and experienced candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Seasonal Summer Associate
Lakeshore Learning
06.2023 - 07.2023
- Increased customer satisfaction by resolving issues and providing exceptional service at all times.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Made sure to educate customers on loyalty programs and services offered in store to encourage coming back to shop.
Administrative Support Team Associate
Macy's Department Store
04.2018 - 08.2022
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
AVID Tutor
Highland High School
08.2019 - 05.2022
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
- Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
- Served as academic and social resource for high school students, leading writing process improvements, study skills, note-taking, test-taking skills and overall stress management.
- Guided students through skillset self-discovery to navigate career and college decision processes.
Education
Bachelor of Science - Biological Sciences
San Diego State University
San Diego, CA05.2025
Associate of Science - Biological Sciences
Antelope Valley College
Lancaster, CA05.2021
Skills
- Bilingual in Spanish, can fluently speak, write, and read
- Ability to work well with others and adapt quickly to change
- Can work in fast paced environments, work with multiple tasks at once
- Has technical knowledge in MS Office
Timeline
Seasonal Summer Associate
Lakeshore Learning
06.2023 - 07.2023
AVID Tutor
Highland High School
08.2019 - 05.2022
Administrative Support Team Associate
Macy's Department Store
04.2018 - 08.2022
Bachelor of Science - Biological Sciences
San Diego State University
Associate of Science - Biological Sciences
Antelope Valley College