DANIELA MONTES
Zion,IL
Summary
Dynamic operational leader with a proven track record at Sherwin-Williams, excelling in customer service and inventory management. Skilled in Microsoft Excel and adept at fostering team collaboration. Achieved 100% patient satisfaction at Retina Institute, showcasing strong conflict resolution abilities. Committed to enhancing operational efficiency and driving sales growth.
Overview
6
6
years of professional experience
Work History
Operational Assistant Store Manager
Sherwin-Williams
Gurnee, IL
01.2023 - 05.2026
- Anticipate customer needs and provide them with high quality service while upholding brand standards and values to ensure customer satisfaction.
- Completed customer insight reports, while helping customers with any questions regarding their company.
- Make 50 quality calls a week to ensure customers are provided with the attention and information needed to benefit their company. Rep lead calls as necessary to the appropriate sales representative.
- Cycle count at least 50 items per week to ensure inventory levels are accurate.
- Make a work schedule for all coworkers using UKG program 4-8 weeks in advance to ensure all employees had a set schedule, and the store was appropriately staffed ahead of time.
- Ordered through Office Depot, Grainger, other necessary Coupa orders to ensure everything needed was stocked.
- Monthly Store Purchase Reports to ensure all store expenses were accurate.
Intern
Sherwin Williams Internship
Round Lake Beach, IL
06.2024 - 09.2024
- Collectively worked with three other interns to come up with a business and marketing plan to improve Sherwin Williams sales and diversity in 6 weeks.
- Surveyed 100 contractors to see their opinion on how diverse Sherwin Williams was and what they would like to see differently.
- Presented the business and marketing plan in front of the district managers, city managers, and other intern groups. Placed 3rd place in the whole district.
Technician/Receptionist
Retina Institute of Illinois
Niles, IL
09.2021 - 03.2022
- Warmly greeted new and returning patients and developed relationships resulting in patient loyalty and trust.
- Swiftly and successfully resolved patient conflict resulting in patient satisfaction 100% of the time.
- Compassionately and conscientious retinal care for patients while hearing Chief Complaints.
- Provide prompt customer support with a professional, friendly and patient attitude.
Assistant Manager
Family Dollar
Park City, IL
05.2020 - 08.2021
- Maintained and enforced policies regarding the COVID-19 outbreak to ensure all employees and customers safety and satisfaction.
- Assisted team members in handling register, markdowns, unloading merchandise, and cleaning.
- Trained 10 new hires on company-specific policies, procedures, and compliance guidelines.
- Serve exceptional customer service by informing about all latest sales, marketing campaigns, fundraisers and special offers.
Education
Bachelor - Business Administration
National Louis University
Wheeling, IL06.2024
Skills
- Microsoft Excel
- Microsoft Outlook
- Calendar Systems
- OPTOS
- Heidelberg
- OCT Scan Ophthalmology Machines
- Nextech Scheduling/Insurance Handling Systems
- Source Intranet System
- UKG Scheduling
- Insights Call Logs
- Kaleidoscope
- Coupa Order System
- Fact Finder SPRs
- Workday
Languages
Spanish (fluent)
English (fluent)
Leadership Activities And Volunteer Experience
- The Braven Accelerator, Fellow, Wheeling, IL, 01/01/22, 03/31/22, Developed workforce skills such as leadership, operating and managing, communicating & networking, working in teams, and problem solving by completing a 15-week leadership and professional development course., Designed a career plan by outlining 7 specific, short-term goals using the SMART goals method and identifying possible obstacles, strengths and support systems to help achieve each goal.
- Sherwin Williams Internship, Intern, Round Lake Beach, IL, 06/01/24, 09/30/24, Collectively worked with three other interns to come up with a business and marketing plan to improve Sherwin Williams sales and diversity in 6 weeks., Surveyed 100 contractors to see their opinion on how diverse Sherwin Williams was and what they would like to see differently., Presented the business and marketing plan in front of the district managers, city managers, and other intern groups. Placed 3rd place in the whole district.
Timeline
Intern
Sherwin Williams Internship
06.2024 - 09.2024
Operational Assistant Store Manager
Sherwin-Williams
01.2023 - 05.2026
Technician/Receptionist
Retina Institute of Illinois
09.2021 - 03.2022
Assistant Manager
Family Dollar
05.2020 - 08.2021
Bachelor - Business Administration
National Louis University