Jasmene Brown
FedEx Express
Wake Forest,NC
15
years of professional experience
Knowledgeable Customer Service Representative with solid background in operational support, effectively managing administrative tasks and ensuring smooth daily operations. Known for streamlining processes and enhancing team efficiency. Demonstrated excellence in multitasking and problem-solving, contributing to overall organizational success.
Work History
Operational Assistant
15 Years 6 Months- Coordinated daily shipment tracking and package routing to support on-time delivery operations.
- Processed waybills, manifests, and scan records with accuracy to maintain shipment visibility.
- Supported dispatch teams by updating delivery status and resolving routine service exceptions.
- Assisted warehouse staff with sorting, labeling, and staging packages for outbound transport.
Operations Agent | Operations Supervisor | Senior Customer Service Representative
15 Years 6 Months- Resolve urgent operational issues, customer concerns, and conflicts, using sound judgment and negotiation to minimize disruptions.
- Identify and implement process improvements by evaluating workflows and operational challenges, enhancing efficiency and alignment with performance goals.
- Lead quality assurance through site evaluations, audits, and customer surveys, reinforcing service standards and operational compliance.
- Trained and mentored employees through team meetings and focus groups, fostering collaboration and enhancing overall productivity.
- Identified and implemented process improvements by evaluating workflows and operational challenges, aligning operations with performance goals.
- Manage 30+ daily customer calls and orders, resolving concerns and supporting service and revenue goals.
- Strengthened customer relationships by addressing product and service concerns for new and existing accounts, delivering responsive service to enhance satisfaction.
- Exceeded revenue targets through strategic promotion of products and services during customer interactions.
- Reduced average call time by 20% through effective call control and knowledge-base use.
HIM TECH 1
2 Years 4 Months- Maintained integrity of Clinical Data Repository (CDR) and optimized OnBase-Maestro Care workflows to ensure accurate archival and accessibility of scanned medical records.
- Validated patient records and processed 50+ charts promptly to enhance data accuracy and support efficient patient care workflows.
- Safeguarded confidential patient information by adhering to HIPAA requirements, reinforcing privacy and regulatory compliance.
Insurance Verification Specialist
7 Months- Verified insurance eligibility and updated patient records, enhancing accuracy for high-volume referrals and new patient registrations.
- Secured pre-authorizations and communicated denials to clinical teams, facilitating timely services and minimizing workflow delays.
- Guided patients on financial responsibilities and resolved billing and insurance inquiries, improving understanding and satisfaction.
- Coordinated communications for 25 physician offices, managing appointment scheduling and inquiries to support seamless patient access.
Patient Attendant/Safety Aide/Administrative Support
7 Years 9 Months- Facilitated daily hygiene and bedside needs for two patients, ensuring comfort, dignity, and safe care during extended bed rest.
- Documented patient observations in electronic health records, maintaining accurate and timely clinical information.
- Identified environmental hazards and implemented PPE protocols, enhancing patient and staff safety.
- Supported healthcare professionals in executing safety procedures and managing protective equipment, ensuring adherence to established protocols.
1 Year 3 Months
- Assisted physicians with geriatric examinations and treatments, supporting timely and coordinated patient care.
- Monitored patient conditions, telemetry, and EKG readings, reporting changes in stability to the care team.
- Developed personalized care plans with multidisciplinary teams, improving patient support and quality of life.
- Completed daily reports for 5+ patients and delegated nursing assignments, strengthening care coordination and continuity.
1 Year 1 Month
- Designed personalized training programs and progress assessments, aligning fitness plans with individual client goals.
- Led aerobics, yoga, core strength, and kickboxing classes, engaging 15+ clients through varied group sessions.
- Increased client engagement through interactive fitness workshops and tailored instruction.
- Promoted safe equipment use and organized fitness spaces, reducing injury risks during training.
Administrative Support Intern
1 Year 6 Months- Coordinated meeting logistics, documented minutes, and prepared cardiology department materials to support administrative workflows.
- Coordinated meeting logistics and prepared cardiology department materials, ensuring timely documentation of minutes to streamline administrative workflows.
- Managed 20+ daily calls and emails, delivering accurate information and efficiently directing inquiries to appropriate staff.
- Facilitated clerical operations across three hospital departments, ensuring organized and responsive service.
Education
Master of Science - Health Administration Services
Bachelor of Science - Kinesiology
Skills
OnBase
Maestro Care
Clinical Data Repository (CDR)
Electronic Documentation Systems
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Presentation Software
Google Docs
Google Slides
Gmail
Apple Keynote
Section name
- Wake Forest, NC 27587
- Jasmenebrown@gmail.com
- 984-900-1300
- LinkedIn URL
- CORE COMPETENCIES
- Health Information Management | Medical Records Management | HIPAA Compliance | Electronic Health Records | Health Information Systems | Insurance Verification | Prior Authorization | Clinical Documentation | Patient Data Management | Data Accuracy | Records Management | Patient Access | Healthcare Administration | Revenue Cycle Support | Quality Assurance | Process Improvement | Workflow Coordination | Customer Service | Team Management | Employee Training | Problem Solving | Communication
Personal Information
Title: Target Role: Health Information Management
Timeline
Insurance Verification Specialist
Labcorp
10.2024 - 05.2025Read More
HIM TECH 1
Duke Health
01.2023 - 05.2025Read More
Geriatric Internship, Spring Arbor Nursing Home
06.2018 - 09.2019Read More
Patient Attendant/Safety Aide/Administrative Support
Duke Health
08.2017 - 05.2025Read More
Fitness Assistant Internship, Wellness and Fitness
10.2012 - 11.2013Read More
Administrative Support Intern
Duke Raleigh Hospital
05.2011 - 11.2012Read More
Operational Assistant
FedEx
04.2011 - CurrentRead More
Operations Agent | Operations Supervisor | Senior Customer Service Representative
FedEx Express
04.2011 - CurrentRead More
Shaw University
Bachelor of Science from Kinesiology
Read More
Strayer University
Master of Science from Health Administration Services
Read More