Daniela Morales
Cypress,Texas
Summary
People-oriented and dependable professional with years of experience in customer service. Able to work efficiently with consumers while managing many responsibilities at the same time. Interested in branching out into a different work environment.
Overview
2
2
years of professional experience
Work History
Hostess
Juanitas Mexican Kitchen
Cypress, Texas
01.2024 - Current
- Welcome guests entering the dining establishment.
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Collaborating with the management team to ensure a smooth flow of event operations from start to finish.
Waitress
Olive Garden
Cypress, TX
08.2023 - 01.2024
- Identify and assess customers’ needs to achieve satisfaction
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Work with customer service manager to ensure proper customer service is being delivered
- Inform customer of deals and promotions
FOH Cashier
Los Cucos Mexican Cafe
Houston, TX
08.2022 - 07.2023
- Greet customers when entering or leaving the store
- Managing transactions with customers using cash registers
- Maintain clean and tidy checkout areas
- Bag, box or gift-wrap packages
FOH Staff
Tequilas Mexican Grill
Houston, TX
05.2022 - 08.2022
- Answer incoming calls and address customers’ queries
- Cater to guests who require extra attention (e.g. children, elderly)
- Helping out with other positions in the restaurant as needed.
Education
High School Diploma -
Cy-Fair High School
Cypress, TX05-2022
Skills
- Bilingual
- Conflict Resolution
- Multi-tasking
- Trainable and educable
- Communication
- Time Management
- Teamwork
- Flexibility
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Hostess
Juanitas Mexican Kitchen
01.2024 - Current
Waitress
Olive Garden
08.2023 - 01.2024
FOH Cashier
Los Cucos Mexican Cafe
08.2022 - 07.2023
FOH Staff
Tequilas Mexican Grill
05.2022 - 08.2022
High School Diploma -
Cy-Fair High School