People-oriented and dependable professional with years of experience in customer service. Able to work efficiently with consumers while managing many responsibilities at the same time. Interested in branching out into a different work environment.
Overview
2
2
years of professional experience
Work History
Hostess
Juanitas Mexican Kitchen
Cypress, Texas
01.2024 - Current
Welcome guests entering the dining establishment.
Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Collaborating with the management team to ensure a smooth flow of event operations from start to finish.
Waitress
Olive Garden
Cypress, TX
08.2023 - 01.2024
Identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Work with customer service manager to ensure proper customer service is being delivered
Inform customer of deals and promotions
FOH Cashier
Los Cucos Mexican Cafe
Houston, TX
08.2022 - 07.2023
Greet customers when entering or leaving the store
Managing transactions with customers using cash registers
Maintain clean and tidy checkout areas
Bag, box or gift-wrap packages
FOH Staff
Tequilas Mexican Grill
Houston, TX
05.2022 - 08.2022
Answer incoming calls and address customers’ queries
Cater to guests who require extra attention (e.g. children, elderly)
Helping out with other positions in the restaurant as needed.