Daniela Munoz

Eagle Pass,TX

Summary

Experienced professional with a solid background in education and customer service. Skilled in conflict resolution and team collaboration used in both settings ensuring group engagement and satisfaction. Ready to leverage expertise to ensure group success and overall performance.

Overview

years of professional experience

years of post-secondary education

Work History

Substitute Teacher

EPISD

Eagle Pass, Tx

04.2019 - 10.2023

Implemented lesson plans to align with curriculum standards and student needs.
Managed classroom behavior to maintain a respectful and productive learning environment.
Assisted students with assignments and provided support for individual learning styles.
Provided supervision during lunch and recess to ensure student safety and engagement.
Enforced classroom routines to keep students on schedule and operating at consistent level.
Monitored student progress throughout the day.
Requested as substitute teacher based on excellent referrals and trusted performance.

Bank Teller

IBC Bank

Eagle Pass, Tx

02.2019 - 04.2019

Processed customer transactions efficiently and accurately at IBC Bank.
Assisted customers with account inquiries and provided product information.
Handled cash deposits, withdrawals, and transfers while ensuring accuracy.
Maintained confidentiality and security of customer information at all times.
Collaborated with team members to improve service delivery and efficiency.
Utilized banking software for transaction processing and record-keeping tasks.
Educated customers on digital banking services and online account management.
Resolved customer issues promptly, enhancing overall satisfaction with services.
Handled large sums of money with accuracy while maintaining appropriate levels of security.
Performed cash handling duties including counting currency, coins and checks.
Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
Maintained confidentiality of bank records, transactions and customer information.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Education

Associate of Arts -

Southwest Texas Junior College

Uvalde, TX

10.2014 - 05.2018

Skills

Classroom management
Behavioral support
Customer service
Transaction processing
Cash handling
Effective communication
Team collaboration
Conflict resolution
Time management

Educational support
Relationship building and management
Creative problem solving
Group instruction
Individualized care
Positive reinforcement
Student engagement
Classroom organization

Timeline