Daniela Oliveira
Blairstown,NJ
Summary
Experienced staffing coordinator specializing in scheduling and employee assistance. Proficient in crisis communication and active listening, leading to enhanced operational efficiency and service quality during critical events.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Staffing Coordinator
Newton Medical Center
Newton, NJ
01.2023 - Current
- Coordinated staffing schedules to ensure adequate coverage across departments.
- Communicated with department leaders to assess staffing needs and requirements.
- Assisted in resolving employee inquiries related to scheduling and benefits.
- Coordinated and planned work shift schedules according to availability.
- Provided support during new employee interviews and orientations.
911 Public Safety Telecommunicator
Newton Police Department
Newton, New Jersey
10.2018 - Current
- Operated radio communication systems to relay information effectively.
- Documented detailed incident reports for law enforcement review.
- Provided critical information to first responders during emergencies.
- Maintained accurate records of calls and response actions taken.
- Collaborated with law enforcement agencies for coordinated responses.
- Monitored multiple communication channels for urgent updates and alerts.
- Monitored radio communications between field units and dispatchers.
- Assisted with investigations by providing background information on suspects or victims when requested.
- Maintained records of all calls received including time of call, type of incident reported, location of incident.
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Coordinated communication among multiple agencies during large scale incidents or disasters requiring a unified command structure.
- Worked closely with supervisors and managers to ensure efficient operations within the communications center.
Patient Safety Technician
Newton Medical Center
Newton, NJ
02.2017 - Current
- Monitored patient behavior and reported changes to nursing staff.
- Assisted patients with daily activities and personal care tasks.
- Maintained a safe and comfortable environment for patients at all times.
- Communicated effectively with healthcare team regarding patient needs.
- Ensured proper documentation of patient interactions and observations.
- Provided companionship and emotional support to patients during recovery.
- Responded promptly to call lights and requests from the patient for assistance.
- Provided emotional support to patients who were anxious or distressed.
Education
High School Diploma -
Escola Secundaria De Monserrate
Viana Do Castelo, Portugal06-2016
Skills
- Crisis communication
- Scheduling coordination
- Customer service
- Incident documentation
- Schedule management
- Radio communication
- Mapping systems proficiency
- Active listening
- Emergency medical instruction
- Basic life support
- Multitasking and prioritization
- Call records maintenance
Languages
Portuguese
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
Basic Life Support
References
References available upon request.
Timeline
Staffing Coordinator
Newton Medical Center
01.2023 - Current
911 Public Safety Telecommunicator
Newton Police Department
10.2018 - Current
Patient Safety Technician
Newton Medical Center
02.2017 - Current
High School Diploma -
Escola Secundaria De Monserrate