Daniela Olvera
Quick Lane Tire And Auto - Freehold
Emporia,KS
1
Language
1
Certification
8
years of professional experience
Dynamic and bilingual Business Technology major eager to leverage expertise in Microsoft programs and proven leadership abilities. Dedicated customer service professional with extensive experience in the business industry, recognized for building strong client relationships and maintaining high satisfaction levels. Known for a proactive approach, exceptional time management, and problem-solving skills, with a strong focus on quality, speed, and process optimization. Committed to fostering partnerships and driving organizational growth through adaptability and a passion for delivering outstanding results.
Work History
Quicklane Service Advisor
5 Years 1 Month- Handled cash transactions accurately
- Ensured customer satisfaction through effective support
- Sales
- Estimates
- Facilitated product sales to clients
- Prepared cost estimates for repairs
- Inventory Management
- Receipting invoices
- Processing invoices
- Managed appointments and schedules effectively
- Applied technical skills in computer operations
- Created promotional advertisements for services
- Processed invoices, maintaining records and ensuring timely payments.
- Computer skills
- Coordinated customer service initiatives to enhance client satisfaction and loyalty.
- Analyzed customer feedback to identify trends and improve service processes.
- Trained new staff on service protocols and effective communication techniques.
- Managed appointment scheduling using dealership management software for optimal efficiency.
- Communicated with Spanish-speaking clients effectively
Shift Lead
3 Years 4 Months- Led team meetings to coordinate project goals
- Managed cash transactions with precision
- Resolved customer issues to ensure satisfaction
- Collaborated with team to achieve project milestones
- Analyzed numerical data for accurate reporting
- Communicated with Spanish-speaking clients effectively
- Interacted with clients to provide support
- Directed team activities to meet objectives
Education
Technical Certificate - Business Administration
- Graduate
- GPA: 3.8
- Honor Roll
Associate of Science - Business Technology
Graduate
- Honoree of National Technical Honor Society
- Honor Roll
Skills
Service Software Management
Customer service
Cash Handling
Technical Inspection
Computer proficiency
Microsoft Office
Outlook
Multitasking and organization
Team Leadership
Shift supervision
Bilingual
Responsible
Strong work ethic
Certification
Office Proficiency Assessment & Certification, Microsoft Word, Excel, Access, PowerPoint, National Technical Honor Society, 2021
Awards & Certifications
National Technical Honor Society, 2021
Microsoft Word, Excel, Access, PowerPoint
Bilingual in spanish
Languages
Spanish
Native or Bilingual
Timeline
Quicklane Service Advisor
Quick Lane Tire And Auto - Freehold
07.2021 - 08.2026Read More
Shift Lead
Taco Bell
03.2018 - 07.2021Read More
Flint Hills Technical College
Associate of Science from Business Technology
Read More
Flint Hills Technical College
Technical Certificate from Business Administration
Read More