Priscilla Hernandez
McDonough,GA
Summary
Adept at enhancing customer satisfaction and exceeding sales targets, my tenure at Allan Vigil Ford Lincoln showcases a strong work ethic and exceptional multitasking abilities. Leveraging skills in vehicle assessment and workflow management, I consistently achieved high customer ratings, significantly improving service efficiency and team productivity.
Overview
6
6
years of professional experience
Work History
Quicklane Service Advisor
Allan Vigil Ford Lincoln
05.2022 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
Supervisor
Freddys Frozen Custard And Steakburger
09.2020 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Pizza Maker
Little Ceasers
09.2019 - 09.2020
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Restaurant Hostess
Cozumel Cantina
09.2018 - 09.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Highschool Diploma -
Forest Park High School
Forest Park, GA06.2021
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Listening Skills
- Service Recommendations
- Team player mentality
- Handling Customer Complaints
- Complaint resolution
- Service Scheduling
- Workflow Management
Timeline
Quicklane Service Advisor
Allan Vigil Ford Lincoln
05.2022 - Current
Supervisor
Freddys Frozen Custard And Steakburger
09.2020 - 09.2021
Pizza Maker
Little Ceasers
09.2019 - 09.2020
Restaurant Hostess
Cozumel Cantina
09.2018 - 09.2019
Highschool Diploma -
Forest Park High School
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