JAMES GLASS
TOMBALL
Summary
Proven leader with a track record of enhancing customer satisfaction and driving sales at Tomball Dodge, where I led the service team to achieve over $1.1 million in gross profit sales. Skilled in customer service and team leadership, I excel in fast-paced environments, consistently exceeding targets through effective relationship building and decision-making.
Overview
10
10
years of professional experience
Work History
TOMBALL FORD QUICKLANE MANAGER
TOMBALL FORD
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
TOMBALL DODGE SERVICE ADVISOR
TOMBALL DODGE
02.2019 - 04.2023
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Consistently lead the service team in customer satisfaction and gross profit sales - 1.1 million in gross profit sales for multiple years
BEN BRIDGE JEWELERY SALES
BEN BRIDGE JEWELER
05.2015 - 02.2019
- Promoted store events and special offers through engaging social media content, attracting new clientele and boosting overall visibility.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Increased sales revenue by providing personalized consultations and recommending suitable products.
Education
BBA - BUISNESS MARKETING
TEXAS STATE UNIVERSITY
SAN MARCOS, TX08-2012
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
SOFTWARE/TRAINING
Well versed in CDK, WiAdvisor, FMC Dealer, and Microsoft. Certified with Chrysler and Ford.
Timeline
TOMBALL FORD QUICKLANE MANAGER
TOMBALL FORD
04.2023 - Current
TOMBALL DODGE SERVICE ADVISOR
TOMBALL DODGE
02.2019 - 04.2023
BEN BRIDGE JEWELERY SALES
BEN BRIDGE JEWELER
05.2015 - 02.2019
BBA - BUISNESS MARKETING
TEXAS STATE UNIVERSITY
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