Brayden Abundis
Canton,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Quicklane Service Advisor
Bill Brown Ford
02.2018 - 09.2023
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Documented problems and corrective actions to maintain records.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
Porter/Painter Helper
Gerber Collision And Glass
10.2015 - 01.2018
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Cleaned and organized building areas as required.
- Completed sweeping, mopping, and window-cleaning.
- Increased workplace safety by immediately reporting potential hazards.
- Stored supplies safely and securely to prevent theft and damage.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
- Collaborated with front desk staff to accommodate special guest requests or resolve issues quickly and effectively.
- Increased efficiency in daily operations by organizing storage rooms, maintaining inventory of supplies, and replenishing stock as needed.
- Assisted guests with transportation arrangements including hailing taxis or shuttles on their behalf when required.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
Education
Associate of Applied Science - General Business
Washtenaw Community College
Ann Arbor, MI04.2020
GED -
Salem High School
Canton, MI04.2015
Skills
- Customer Service
- Computer Skills
- Conflict Resolution
- Listening Skills
- Client Rapport
- Attention to Detail
- Team Collaboration
- Multitasking and Organization
- Complaint Resolution
- Strong work ethic
- Team player mentality
- Goal-oriented mindset
Timeline
Quicklane Service Advisor
Bill Brown Ford
02.2018 - 09.2023
Porter/Painter Helper
Gerber Collision And Glass
10.2015 - 01.2018
Associate of Applied Science - General Business
Washtenaw Community College
GED -
Salem High School
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