Daniela Osorio
Mount Olive,NJ
Summary
Hardworking employee with customer service, marketing and administrative abilities, I am highly motivated with desire to take on new challenges with adaptability and exceptional interpersonal skills. Equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers.
Overview
7
7
years of professional experience
Work History
Office Manager
Esposito's ice & party rental
Morris Plains, NJ
05.2024 - Current
- Resolved customer inquiries on time while maintaining positive relationships with clients.
- Coordinated office activities and operations to secure efficiency.
- Managed front desk operations, answered phone calls, responded to emails, routed mail, and coordinated courier services.
- Prepared and issued customer invoices, monitored receivables, and managed the collections process in QuickBooks.
- Maintained filing system for records, correspondence, and other documents.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by the owner.
- Support the operation of three businesses, helping with the day-to-day needs.
- Managed the design and production of promotional materials, such as websites and brochures.
- Developed marketing strategies to help brand the company and increase sales.
Server
Tommys tavern and tap
Morris Plains, NJ
12.2022 - 06.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Bartender
Chicos Mexican Grill
Denville, NJ
12.2021 - 01.2023
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Marketing Analyst
Centelsa
Santiago De Cali , Valle Del Cauca-Colombia
02.2019 - 03.2021
- Assisted in the development of promotional materials such as brochures, flyers, newsletters.
- Analyzed sales data from various sources to track performance metrics over time.
- Monitored social media activity and website traffic.
- Created media campaigns and analytics reports to inform account managers.
- Elaboration and execution of the marketing plan for the year.
Marketing Assistant
Hyundai
Santiago De Cali, Valle Del Cauca - Colombia
04.2018 - 02.2019
- Assisted with the development and implementation of marketing campaigns.
- Generated content for various media platforms, such as websites and social media accounts.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
- Organized and inventoried marketing closet to maintain company swag.
- Helped sales meet business objectives through customer advocacy programs and initiatives.
Education
Bachelor´s Degree - Marketing And International Bussines
Universidad Autonoma De Occidente
Santiago De Cali - Colombia06.2017
Skills
- Problem resolution
- Friendly, positive attitude
- Customer service
- Sales and marketing expertise
- Expert in Microsoft Office, PowerPoint, and Excel
- Data Entry
- Organizational skills
- Office Administration
- Analytical and critical thinking
- Self-Directed
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Manager
Esposito's ice & party rental
05.2024 - Current
Server
Tommys tavern and tap
12.2022 - 06.2024
Bartender
Chicos Mexican Grill
12.2021 - 01.2023
Marketing Analyst
Centelsa
02.2019 - 03.2021
Marketing Assistant
Hyundai
04.2018 - 02.2019
Bachelor´s Degree - Marketing And International Bussines
Universidad Autonoma De Occidente
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