Daniela Osorio
Budd Lake,NJ
Summary
Marketing professional with expertise in customer service, office management, and strategy execution. Skilled in enhancing business workflows, increasing brand awareness, and driving sales growth through digital and traditional media. Strong background in strategic planning, project coordination, and team leadership, with a proven track record of boosting customer engagement and market share.
Overview
7
7
years of professional experience
Work History
Office Manager
Esposito's ice & party rental
05.2024 - Current
- Resolved customer inquiries promptly, fostering positive client relationships.
- Coordinated office activities and operations to secure efficiency.
- Managed front desk operations and coordinated office activities for enhanced efficiency.
- Prepared and issued customer invoices, monitored receivables, and managed the collections process in QuickBooks.
- Maintained filing system for records, correspondence, and other documents.
- Composed letters, memos, reports, emails, presentations, and other written correspondence as required by the owner.
- Support the operation of three businesses, helping with the day-to-day needs.
- Managed the design and production of promotional materials, such as websites and brochures.
- Developed marketing strategies to help brand the company and increase sales.
Server
Tommys tavern and tap
12.2022 - 06.2024
- Provided excellent customer service to ensure satisfaction.
- Trained new servers to maintain high customer service standards.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Marketing Analyst
Centelsa
02.2019 - 03.2021
- Assisted in the development of promotional materials such as brochures, flyers, newsletters.
- Analyzed sales data from various sources to track performance metrics over time.
- Monitored social media activity and website traffic.
- Created media campaigns and reports to support strategic marketing decisions.
- Elaboration and execution of the marketing plan for the year.
Marketing Assistant
Hyundai
04.2018 - 02.2019
- Assisted with the development and implementation of marketing campaigns.
- Generated content for various media platforms, such as websites and social media accounts.
- Organized promotional events, including scheduling speakers and coordinating activities.
- Analyzed competitor activity to inform strategic decisions about pricing and positioning of products and services.
- Organized and inventoried marketing closet to maintain company swag.
- Helped sales meet business objectives through customer advocacy programs and initiatives.
Education
Bachelor´s Degree - Marketing And International Bussines
Universidad Autonoma De Occidente
06.2017
Skills
- Customer service
- Sales and marketing expertise
- Expert in Microsoft Office, PowerPoint, and Excel
- Office Administration
- Analytical and critical thinking
- Self-Directed
- Team Collaboration
- Marketing Strategy
- QuickBooks Profificency
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Manager
Esposito's ice & party rental
05.2024 - Current
Server
Tommys tavern and tap
12.2022 - 06.2024
Marketing Analyst
Centelsa
02.2019 - 03.2021
Marketing Assistant
Hyundai
04.2018 - 02.2019
Bachelor´s Degree - Marketing And International Bussines
Universidad Autonoma De Occidente
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