Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniela Osorio

West New York,NJ

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.

Overview

5
5
years of professional experience

Work History

Flight Attendant

United Airlines
02.2024 - Current
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.

Front Desk Receptionist

Parkside Dental
08.2023 - 02.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Insurance Verification
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Flight Attendant

Piedmont Airlines
08.2022 - 07.2023
  • Only Flight Attendant onboard at all times.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Worked flexible hours; night, weekend, and holiday shifts.

Pt Key Holder

SalonCentric
03.2022 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Greeted customers and helped with product questions, selections and purchases.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.

Front Desk Receptionist and Assistant

Achilles Foot And Ankle Group LLC
01.2020 - 05.2021
  • Confirmed appointments, communicated with clients and updated client records.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Applied aseptic techniques and performed sterilization procedures to prevent contamination from pathogens.
  • Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.

Education

Cosmetology License - Cosmetology

Robert Fiance Beauty Schools
02.2022

High School Diploma -

Memorial High School
06.2019

Skills

  • Verbal and Written Communication
  • Strong work ethic
  • Attention to detail
  • Team collaboration
  • Emergency procedures
  • Safety procedures
  • Conflict resolution
  • Emergency care

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Flight Attendant

United Airlines
02.2024 - Current

Front Desk Receptionist

Parkside Dental
08.2023 - 02.2024

Flight Attendant

Piedmont Airlines
08.2022 - 07.2023

Pt Key Holder

SalonCentric
03.2022 - 08.2022

Front Desk Receptionist and Assistant

Achilles Foot And Ankle Group LLC
01.2020 - 05.2021

High School Diploma -

Memorial High School

Cosmetology License - Cosmetology

Robert Fiance Beauty Schools

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Daniela Osorio