Daniela Palacios Munoz
Olathe,KS
Summary
Detail-oriented professional with a strong background in patient access operations. Experienced in training new staff on best practices, ensuring compliance with HIPAA regulations, and fostering positive patient experiences through effective problem-solving and communication.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Children's Mercy Hospitals and Clinics
Overland Park, KS
08.2021 - Current
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Managed insurance verification and eligibility checks to ensure accurate billing procedures.
- Coordinated communication between patients, families, and healthcare providers for seamless service delivery.
- Educated patients on financial responsibilities and available resources for assistance programs.
- Trained new staff on best practices in patient access protocols to improve team performance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Access Representative
Health Partnership
Olathe, KS
06.2020 - 07.2021
- Streamlined appointment scheduling processes to optimize patient flow and reduce wait times.
- Maintained electronic health records with a focus on accuracy and compliance with regulations.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Assistant Administrator
RE/MAX
Olathe, KS
11.2019 - 03.2020
- Coordinated administrative tasks to support office operations and enhance team productivity.
- Managed scheduling and appointment logistics for real estate agents, improving client engagement.
- Evaluated correspondence, contracts and other business documentation for accuracy.
Education
High School Diploma -
Olathe North
Olathe, KS05-2018
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Phone and email etiquette
- Medical terminology
- Friendly and outgoing
- Calm and effective under pressure
- Documenting and recording information
- Multitasking and organization
- Problem-solving
- Call screening
Languages
Spanish
Timeline
Patient Access Representative
Children's Mercy Hospitals and Clinics
08.2021 - Current
Patient Access Representative
Health Partnership
06.2020 - 07.2021
Assistant Administrator
RE/MAX
11.2019 - 03.2020
High School Diploma -
Olathe North