Summary
Overview
Work History
Education
Skills
Timeline
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Daniel A. Pantoja

Palmdale,CA

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

AutoZone
09.2021 - Current
  • Assisted customers with inquiries, providing accurate information and promoting satisfaction.
  • Managed customer interactions through phone and email, ensuring timely responses to requests.
  • Learned product knowledge to effectively address customer concerns and enhance service quality.
  • Supported team in processing orders, maintaining a smooth workflow during peak hours.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and effective service.

Automotive Technician

Personal Business
06.2017 - Current
  • Diagnosed and repaired automotive systems including engines, transmissions, and electrical components.
  • Conducted routine maintenance services such as oil changes, tire rotations, and brake inspections.
  • Utilized diagnostic tools to troubleshoot vehicle issues accurately and efficiently.
  • Mentored junior technicians on best practices for repairs and customer service standards.
  • Ensured adherence to safety protocols while performing all automotive repair tasks effectively.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.

Delivery Associate

Amazon
10.2024 - 01.2025
  • Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
  • Optimized route planning to reduce delivery times and enhance service reliability.
  • Monitored vehicle maintenance schedules to ensure safety and compliance with regulations.
  • Trained new delivery associates on company policies and best practices for efficient operations.
  • Adapted quickly to changing conditions during inclement weather or unexpected road closures, rerouting effectively while minimizing delays.

Habitat Restoration and Vegetation

Pro Energy Service Group
03.2024 - 07.2024
  • Operated heavy machinery for excavation and site preparation tasks.
  • Assisted in the installation and maintenance of energy systems and infrastructure.
  • Conducted routine inspections to ensure safety compliance and operational efficiency.
  • Collaborated with team members to execute project plans and meet deadlines.
  • Assisted carpenters and other tradespeople in construction, installation and repair of buildings and loaded, transported and unloaded materials, tools and supplies.
  • Developed strategies for reducing the risk of fires in high-risk areas through improved fire prevention programs to reduce risk of injury or property damage.
  • Maintained compliance with industry standards and regulations through ongoing professional development opportunities, attending trainings as required or recommended for the laborer role.

General Warehouse Associate

PPG Aerospace
04.2019 - 08.2022
  • Operated forklifts and pallet jacks to transport materials efficiently throughout warehouse.
  • Assisted in inventory management, ensuring accurate tracking of stock levels and product locations.
  • Maintained cleanliness and organization of work area to enhance safety and operational efficiency.
  • Collaborated with team members to streamline order fulfillment processes, reducing processing time.
  • Implemented improvements in material handling processes, enhancing overall workflow effectiveness across shifts.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained accurate inventory records through manuel and computerized systems.
  • Received and processed incoming shipments, verifying accuracy of company products against purchased orders.

Education

Professional Business Education

Highland High School
Palmdale, CA
06-2019

Skills

  • Warehousing functions
  • System implementation
  • Process optimization
  • Training development aptitude
  • Product education
  • Quality assurance controls
  • Shipping and logistics
  • Assertiveness
  • Coordination
  • Quality control
  • Prioritization
  • Team development
  • Order processing

Timeline

Delivery Associate

Amazon
10.2024 - 01.2025

Habitat Restoration and Vegetation

Pro Energy Service Group
03.2024 - 07.2024

Customer Service Representative

AutoZone
09.2021 - Current

General Warehouse Associate

PPG Aerospace
04.2019 - 08.2022

Automotive Technician

Personal Business
06.2017 - Current

Professional Business Education

Highland High School

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Daniel A. Pantoja