Diamond A McKoy
Reading,PA
Summary
Recognized for kindness, reliability, and a strong work ethic. I like to think that I’m assertive, able to work under pressure, and adaptable in approach, capable of executing planned strategies or responding spontaneously as situations demand.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Ephrata National Bank
Ephrata, PA
12.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Automated Logistical Specialist (92A) Sergeant
United States Army Reserve
Reading, PA
08.2020 - 12.2025
- Maintained and updated automated supply systems, including the Global Combat Support System-Army.
- Performed maintenance checks on vehicles used to transport supplies.
- Assisted in loading and unloading shipments from trucks and other vehicles.
- Provided training and guidance to new personnel on automated logistical processes.
- Plan workflow and assign duties to maintain performance and accommodate fluctuating workloads.
- Organized storage areas for efficient retrieval of materials.
- Dispatch vehicles
Customer Service Representative
SANTANDER BANK
Reading, USA
08.2021 - 06.2023
- Being trusted to ensure that customers are exceptionally satisfied.
- Provided exceptional customer service to ensure customer satisfaction.
- Data entry.
- Trusted to manage and handle sensitive financial information.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Some College (No Degree) - Business Management
Reading Area Community College
Reading, PASkills
- Critical thinking
- Decision-making
- Warehousing functions
- Active listening
- Conflict resolution
- Adaptability
- Time management
- Hard working
Community Service
Avedium, A suicide/mental health awareness club that would go to schools and talk to kids as well as holding meetings like therapy.
Leadership Experience
LONNIE WALKER BASKETBALL CAMP, Coach, 2020
Timeline
Customer Service Representative
Ephrata National Bank
12.2023 - Current
Customer Service Representative
SANTANDER BANK
08.2021 - 06.2023
Automated Logistical Specialist (92A) Sergeant
United States Army Reserve
08.2020 - 12.2025
Some College (No Degree) - Business Management
Reading Area Community College