DANIELA PERALES
Tomball
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
9
9
years of professional experience
Work History
Front Desk/Sedation Coordinator
Champions Pediatric Dentistry
11.2021 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Oversaw pre-operative assessments, verifying patient readiness for surgery and compliance with protocols.
- Oversaw high-volume caseloads with a focus on precision in scheduling logistics and documentation.
- Ensure compliance with HIPAA regulations by safeguarding patient confidentiality during all interactions and documentation review.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Sr. Administrative Assistant
MIAT College of Technology
10.2018 - 01.2021
- Administer office operations, including but not limited to answering phones, filing, maintaining records, responding to emails and scheduling/cancelling appointments for different departments where needed.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
- Assist Admissions departments with inquiries about the school via phone, e-mail, letter, fax or face-to-face.
- Work alongside Admissions, Financial Aid, Education/Training and Student Record Departments with application/student enrollment process, scheduling and other assignments as needed every other day.
- Provide customer service along with the highest standard of student-centered care for a busy school office. Possess a proven ability to deal with all aspects of the front office duties and able to handle competing for demands professionally and efficiently.
- Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
Receptionist (Temp Position)
Drillmec Inc.
08.2018 - 10.2018
- Greet clients as soon as they arrive and connect them with the appropriate party.
- Prepared conference rooms for presentations/meetings as needed every other day.
- Dealt with bookings by phone, e-mail, letter, fax, or face-to-face.
- Responsible for managing entries in and out of front office.
- Coordinated with individual offices to confirm and process cancellations of set appointments.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Bilingual Customer Service Representative
Asurion
07.2017 - 04.2018
- Helped customers step by step to get through filing insurance claims for their cellphones, smartwatches, tablets and laptops.
- Delivered exceptional and effective customer service in response to a variety of customer inquiries including requests to renew or cancel coverage.
- Took an average of 92 calls a day with a 95% customer satisfaction rating every week. Scores/ratings were determined by supervisor in weekly performance metrics.
- Met personal/team sales targets and call handling quotas.
- Streamlined processes for handling escalated complaints, reducing response time and improving resolution rates.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
Education
High School diploma -
Westfield High School
Houston, TX01-2017
Associate of Arts - Mental Health Counseling
Lone Star College
Tomball, TX06-2028
Skills
- Strong written and verbal communication skills
- Resilience in challenging environments
- Fluent bilingualism/document translation
- Multitasking and time-management skills, with the ability to prioritize tasks
- Proficient in financial recordkeeping and administration
- People-oriented enjoys interacting with people and working on group projects
- Ability to abide by procedures, policies, and regulations
- Adaptable/flexible enjoys doing work that requires frequent shifts in direction
- Schedule coordination
- Administrative leadership
- End-of-day reporting
Languages
English and Spanish, able to read, write and fluently speak both.
Timeline
Front Desk/Sedation Coordinator
Champions Pediatric Dentistry
11.2021 - Current
Sr. Administrative Assistant
MIAT College of Technology
10.2018 - 01.2021
Receptionist (Temp Position)
Drillmec Inc.
08.2018 - 10.2018
Bilingual Customer Service Representative
Asurion
07.2017 - 04.2018
High School diploma -
Westfield High School
Associate of Arts - Mental Health Counseling
Lone Star College