Daniela Rivera
Kissimmee,FL
Summary
Dedicated customer service professional with 10 years of experience in professional environments, including 6 years in passenger service. Known for strong communication, professionalism, and delivering exceptional customer service in fast-paced environments
Overview
10
10
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation (Frontier Airlines)
Orlando, FL
08.2023 - Current
- Jetbridge certified with the ability to safely maintain aircraft seals.
- Ensure compliance with FAA, TSA, and airline regulations.
- Coordinate on-time departures with flight crews and operations personnel.
- Make public announcements regarding boarding, delays, and gate changes.
- Assist passengers with special service requests, including wheelchair and unaccompanied minor services.
- Resolve customer concerns and provide exceptional customer service in a high-volume environment.
- Verify travel documents and ensure passenger compliance with airline requirements.
- Process standby, seat assignments, upgrades, and oversales.
Passenger Service Agent
ATS (Spirit Airlines)
Orlando, FL
09.2021 - 04.2022
- Ensure compliance with FAA, TSA, and airline regulations.
- Coordinate on-time departures with flight crews and operations personnel.
- Make public announcements regarding boarding, delays, and gate changes.
- Resolve customer concerns and provide exceptional customer service in a high-volume environment.
Passenger Service Agent /Virgin Atlantic
Swissport
Orlando, FL
08.2020 - 09.2021
- Supported ticketing, gate operations, and passenger assistance.
- Assisted passengers with baggage inquiries and special service requests.
- Ensured efficient boarding and compliance with airline procedures.
- Utilized Timatic to determine destination-specific travel requirements, visa regulations, and entry restrictions.
Secretary Assistant
IBCK Educational Center
Kissimmee, FL
08.2016 - 08.2020
- Managed office correspondence and maintained records.
- Assisted with scheduling and administrative tasks.
- Organized files and provided clerical support.
- Communicated effectively with staff, students, and parents.
- Kissimmee, FL
- August 2017 – August 2020
Education
Bachelor of Science - Imaging
Advent Health University
Orlando, FL06.2028
Radiologic Technology
Northbridge University
Kissimmee, FL08.2025
High School Diploma - undefined
IBCK Education Center
Kissimmee, FL07.2020
Skills
- Team Collaboration
- Communication
- Time Management
- Multitasking
- Decision Making
- Adaptability
- Attention to Detail
- Leadership
- Professionalism
- Organization
Certification
- AHA Basic Life Support (BLS)
Accomplishments
- Graduated with Honors from the Basic X-Ray program.
- Maintained a 3.2 GPA while balancing full-time employment and college coursework.
- 6+ years of passenger service experience in the airline industry.
Timeline
Passenger Service Agent
Menzies Aviation (Frontier Airlines)
08.2023 - Current
Passenger Service Agent
ATS (Spirit Airlines)
09.2021 - 04.2022
Passenger Service Agent /Virgin Atlantic
Swissport
08.2020 - 09.2021
Secretary Assistant
IBCK Educational Center
08.2016 - 08.2020
Bachelor of Science - Imaging
Advent Health University
Radiologic Technology
Northbridge University
High School Diploma - undefined
IBCK Education Center