Otabek Islomjonov
Philadelphia,PA
Summary
Professional with strong background in passenger services, adept at managing customer interactions and resolving issues efficiently. Skilled in coordinating with team members to ensure seamless operations and consistently meeting service standards. Known for adaptability, clear communication, and focus on delivering positive outcomes.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
JFK International Airport
01.2025 - 10.2025
- Assisted passengers with check-in, boarding, and baggage handling while ensuring compliance with airline and TSA procedures.
- Used airline software systems to issue boarding passes, update reservations, and manage flight changes efficiently.
- Developed strong customer service and problem-solving skills by resolving travel-related issues in a fast-paced environment.
Manager / Supervisor
Clever Moving & Storage
01.2024 - 01.2025
- Oversaw daily operations, scheduling, and client communication for a fast-paced moving company.
- Designed and launched the company’s website, improving customer outreach and online booking efficiency.
- Managed a team of 8–12 employees, ensuring safety, accountability, and high service standards.
- Streamlined administrative processes using digital tracking tools and spreadsheets to improve workflow and efficiency.
Education
Bachelor of Science - Computer Science
CUNY Brooklyn College
Brooklyn, New York05.2025
Certification - Full Stack Web Development Boot Camp
Columbia University
New York, New York11.2023
Skills
- Customer service
- Problem resolution
- Team management
- Digital tracking tools
- Workflow efficiency
- Safety standards
- Time management
- Website development
- Multilingual communication
- Team collaboration
Languages
English
Full Professional
Uzbek
Native or Bilingual
Russian
Native or Bilingual
Tajik
Native or Bilingual
Timeline
Passenger Service Agent
JFK International Airport
01.2025 - 10.2025
Manager / Supervisor
Clever Moving & Storage
01.2024 - 01.2025
Bachelor of Science - Computer Science
CUNY Brooklyn College
Certification - Full Stack Web Development Boot Camp
Columbia University