Daniela Rosales Medina
Buckeye,AZ
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
4
4
years of professional experience
Work History
Shift Leader/Manager
Dairy Queen
03.2023 - 09.2024
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Mentored new employees through comprehensive training, leading to higher retention rates and improved performances.
Warehouse Worker
TERRA Staffing Group
07.2022 - 01.2023
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Warehouse Associate
Amazon Fulfillment Center
08.2021 - 05.2022
- Consistently lifted materials weighing as much as 60 pounds.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated equipment while observing standard safety procedures.
- Assisted in reducing product damage by properly handling and storing materials.
Patient Loyalty Specialist
Risas Dental and Braces
05.2021 - 07.2021
- Managed a database of loyal customers, ensuring accurate tracking of their preferences and purchase history.
- Collaborated with cross-functional teams to strategize ways of improving overall customer experience.
- Scheduled patients for upcoming appointments or new ones.
- Accepted electronic payments from patients and updated their files.
- Conducted primary research to better understand customer needs and behaviors.
Warehouse Worker
Macys Logistics Warehouse
10.2020 - 01.2021
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Maintained clean, orderly work environment free of hazards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
Education
High school diploma or GED -
Estrella Foothills High School
Goodyear, AZ05.2019
Skills
- Bilingual
- Customer service
- Microsoft Word
- Microsoft Excel
- Workplace Safety
- Employee Training
- Punctual and Reliable
- Cash Handling
- Handling Customer Complaints
- Delegating Work
- Teamwork and Collaboration
Timeline
Shift Leader/Manager
Dairy Queen
03.2023 - 09.2024
Warehouse Worker
TERRA Staffing Group
07.2022 - 01.2023
Warehouse Associate
Amazon Fulfillment Center
08.2021 - 05.2022
Patient Loyalty Specialist
Risas Dental and Braces
05.2021 - 07.2021
Warehouse Worker
Macys Logistics Warehouse
10.2020 - 01.2021
High school diploma or GED -
Estrella Foothills High School
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