Ramon Rangel
Chicago,IL
Summary
Dynamic retail and restaurant management professional with a proven track record in leading store operations and driving substantial sales growth. Strong commitment to team collaboration and results-oriented strategies ensures adaptability to evolving business needs. Expertise includes inventory management, exceptional customer service, and comprehensive staff training, complemented by outstanding problem-solving and communication skills. Passionate about enhancing the customer experience and optimizing overall store performance for sustained success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Leader/Manager
Walgreens Boots Alliance
Chicago, IL
02.2021 - Current
- Managed daily inventory counts and checked in vendors, ensuring accurate count levels and to be able to order accordingly
- Conducted weekly cash handling and bank deposits, maintaining financial records
- Facilitated team meetings to discuss feedback and improvements, enhancing communication among team members
- Assisted in sorting patients' medications in the pharmacy
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Provided exceptional customer service to ensure customer satisfaction
- Trained multiple new employees in different department procedures, job descriptions and job expectations
- Resolved customer inquiries and complaints promptly, fostering strong relationships and enhancing customer loyalty.
Restaurant General Manager
Pizza Hut
Chicago, IL
06.2016 - Current
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented strategies to improve staff morale and foster employee engagement with customers as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Worked side by side with team members to create a positive and educational work environment.
- Assisted in organizing and coordinating restaurant events and celebrations.
- Ensured efficient and effective communication within other restaurants in the area to hit monthly goals together as an area.
- Oversaw other locations in the area when other store managers were on leave or on vacation, to run successful restaurants.
Education
Bachelor of Science - Nursing
University of Illinois At Chicago
Chicago, IL05.2027
Skills
- Customer service
- Food service
- Time management
- Communication skills
- Microsoft excel
- Bilingual
- Leadership
- Staff scheduling
- Staff training and onboarding
- Inventory controls
- Continuous improvement
- Tech-Savvy
Certification
- ServSafe License -
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shift Leader/Manager
Walgreens Boots Alliance
02.2021 - Current
Restaurant General Manager
Pizza Hut
06.2016 - Current
Bachelor of Science - Nursing
University of Illinois At Chicago