Daniela Sierra
Elizabeth,IN
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Summary
Dynamic and results-driven professional with extensive experience in leadership, team coordination, and operational management. Proven track record in supervising teams, optimizing processes, and achieving departmental goals across diverse environments. Adept at fostering collaboration, conducting performance evaluations, and implementing continuous improvement initiatives. Bilingual in English and Spanish, with strong skills in training, data analysis, and customer relations. Committed to driving team success and operational efficiency through strategic vision and hands-on leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Coordinator
Community Care Partners
10.2023 - Current
- Develop and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitor, track, and convey important patient information to healthcare staff to help optimize care delivery.
- Manage patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Develop and maintain strong relationships with patients and their families, providing emotional support and health education.
- Conducted training for over 180 employees on new policies and procedures.
Assistant Bank Manager
Crown Bank
04.2022 - 08.2023
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Contributed to achievement of financial targets by effectively managing budgets and controlling expenses within 2 branches.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Coordinated staff training programs, equipping employees with essential skills for success in their roles.
Bank Teller
Crown Bank
01.2020 - 04.2022
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Counselor Volunteer
Fides Colombia
Risaralda, Colombia , Colobia
2017 - 2019
- Facilitated support groups for individuals with disabilities, fostering a sense of community and belonging.
- Organized workshops focused on self-advocacy skills development, boosting confidence in personal decision-making abilities among participants.
- Collaborated with interdisciplinary teams to provide holistic care for clients with diverse needs.
Education
Bachelor of Arts - Psychology / Business Administration
12.2024
Skills
- Relationship Building
- Operations and Staff Management
- Administrative Leadership
- Quality Assurance
Affiliations
- American Psychological Association
- International Honor Society in Psychology
Certification
- Direct support administrator Certificate.
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with the team in the development and implementation of new software to improve efficiency and effectiveness.
- Supervised a team of 189 staff members.
- Documented and resolved which led to [Results].
- Documented and resolved inaccuracies in employee records, ensuring 100% compliance with HR documentation standards.
Interests
Human development
Leadership
Managment and leadership
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programs401k matchCareer advancementSoftware
Microsoft
Carcenta
Fiserv
PDF filler
PayChecks
Bamboo
Timeline
Coordinator - Community Care Partners
10.2023 - Current
Assistant Bank Manager - Crown Bank
04.2022 - 08.2023
Bank Teller - Crown Bank
01.2020 - 04.2022
Counselor Volunteer - Fides Colombia
2017 - 2019
Rutgers, The State University of New Jersey - Bachelor of Arts, Psychology / Business Administration
- Direct support administrator Certificate.
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