Daniela Trejo De La Cruz
West Valley City,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Motivated assistant manager with 13 years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
Work History
Teller
America First Credit Union
Salt Lake City, UT
01.2024 - Current
- Conduct transactions for members
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
Assistant Manager
Jimmy Johns Subs
Salt Lake City, UT
12.2008 - 04.2022
- Provided guidance and support to new employee on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Education
High School Diploma -
Highland High School
Salt Lake City, UT06-2005
Skills
- Cash Handling
- Friendly
- Approachable
- Exceptional customer service
- Excellent time management skills
- Bilingual in spanish
- Reliable
Timeline
Teller
America First Credit Union
01.2024 - Current
Assistant Manager
Jimmy Johns Subs
12.2008 - 04.2022
High School Diploma -
Highland High School