Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniela Tulain

Miami,FL

Summary

Attained remarkable results as a GastroHealth call center representative, becoming proficient in customer service and software technologies. Speaking Spanish and English well, I constantly outperformed performance indicators and improved teamwork. With a focus on training and problem-solving, I was able to drastically cut down on call handling times while demonstrating a dedication to quality work and client happiness. Customer service representative with exceptional abilities in analytical problem-solving, active listening, and written and oral communication. improves client experiences by using customer-focused behaviors, being aware of what the consumer wants, and offering personalized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Call Center Representative

GastroHealth
Miami, FL
03.2023 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
  • Collaborated with team members to share best practices and improve overall team performance in meeting targets.
  • Trained staff on operating procedures and company services.
  • I have three side tasks and I always do over 100 calls a day.

Education

Associate of Science - Diagnostic Medical Sonography

Miami Dade College
Miami, FL
05.2025

High School Diploma -

Southwest Miami Senior High School
Miami, FL
06.2023

Skills

    Problem-solving skills

    Customer Support

    Customer Service

    Training experience

    FLUENT IN English and Spanish

    Teamwork and Collaboration

    Customer Relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Call Center Representative

GastroHealth
03.2023 - Current

Associate of Science - Diagnostic Medical Sonography

Miami Dade College

High School Diploma -

Southwest Miami Senior High School
Daniela Tulain