Daniela Tulain
Miami,FL
Summary
Attained remarkable results as a GastroHealth call center representative, becoming proficient in customer service and software technologies. Speaking Spanish and English well, I constantly outperformed performance indicators and improved teamwork. With a focus on training and problem-solving, I was able to drastically cut down on call handling times while demonstrating a dedication to quality work and client happiness. Customer service representative with exceptional abilities in analytical problem-solving, active listening, and written and oral communication. improves client experiences by using customer-focused behaviors, being aware of what the consumer wants, and offering personalized solutions to build loyalty.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Front desk
HCA Gynecologic Oncology
9408 sw 87th ave suite 304 Miami Fl 33176
10.2024 - Current
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Call Center Representative
GastroHealth
Miami, FL
03.2023 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Trained staff on operating procedures and company services.
- I have three side tasks and I always do over 100 calls a day.
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2023
Associates In Science Pre Nursing -
Miami Dade College
Miami, FL 07.2022 - Current
Skills
Problem-solving skills
Customer Support
Customer Service
Training experience
FLUENT IN English and Spanish
Teamwork and Collaboration
Customer Relations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front desk
HCA Gynecologic Oncology
10.2024 - Current
Call Center Representative
GastroHealth
03.2023 - Current
Associates In Science Pre Nursing -
Miami Dade College
07.2022 - Current
High School Diploma -
Southwest Miami Senior High School