Jessica Ramey
Paducah,KY
Summary
Proven track record in enhancing customer satisfaction and maintaining financial integrity, notably at Comfort Inn & Suites. Skilled in front desk management and problem-solving, with a strong ability to handle high-stress situations with patience and composure. Demonstrated success in training teams and improving operational efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk
Comfort Inn & Suites
Paducah, Ky
07.2023 - Current
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
Customer Service Representative Agent
Solixinc
Remote
01.2022 - 07.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Customer Service Representative
Lynx Services
Paducah, KY
07.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Host
Texas Roadhouse
Paducah, KY
02.2019 - 09.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
Diploma -
Mccracken County High School
Paducah, KY2022
Skills
- Team player mentality
- Reliability and punctuality
- Patience and composure
- Calendar Management
- Problem-solving skills
- Listening Skills
- Customer Service
- Cash Handling
- Guest Services
- Front Desk Management
- Front Office Support
- Administrative Support
- Training and mentoring
- Phone and Email Etiquette
- Computer Skills
- Problem-Solving
- Office Organization
- Data Entry
- Staff Scheduling
- Nightly Audits
Timeline
Front Desk
Comfort Inn & Suites
07.2023 - Current
Customer Service Representative Agent
Solixinc
01.2022 - 07.2023
Customer Service Representative
Lynx Services
07.2021 - 06.2022
Host
Texas Roadhouse
02.2019 - 09.2021
Diploma -
Mccracken County High School