Daniela Vicari

Supervised daily café operations and barista shifts while maintaining high standards for beverage quality, customer service, cleanliness, and efficiency.

• Oversaw barista shifts at Joyhouse Coffee Company, ensuring smooth operations and high-quality service.
• Trained and onboarded new baristas in beverage preparation, customer service, cash handling, safety procedures, and daily café operations.
• Prepared and served espresso beverages, brewed coffee, teas, and blended drinks while ensuring consistency and quality standards.
• Managed register transactions, cash handling, shift counts, and closing procedures with accuracy and accountability.
• Monitored inventory and restocked coffee, milk, syrups, cups, lids, and other supplies while communicating shortages and inventory concerns to management.
• Resolved customer concerns professionally and supported team members during high-volume periods to maintain efficient service.
• Maintained compliance with food safety, sanitation, health regulations, and equipment-cleaning procedures.
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• Prepared and customized Swig specialty beverages according to standard recipes, customer preferences, and quality standards.
• Delivered fast, friendly customer service in a high-volume drive-thru environment while maintaining accuracy and professionalism.
• Greeted customers, addressed menu inquiries, and recommended beverages tailored to individual taste preferences.
• Processed customer orders and payments accurately using cash registers and point-of-sale systems.
• Maintained organized and fully stocked beverage stations by monitoring inventory and replenishing supplies.
• Collaborated with team members during rush periods and special events to ensure smooth workflow and timely order completion.
• Followed food safety, sanitation, and health regulations, including proper cleaning and sanitizing of equipment and service areas.
• Maintained composure and provided attentive service when handling customer concerns and high-volume periods.