Daniela Villarroel
Lynn,MA
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Ramp Service Agent
American Airlines
Boston, Massachusetts
08.2024 - Current
- Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.
- Coordinated with other ramp agents regarding workloads and assisted as needed.
- Followed safety procedures while operating ground service equipment such as tugs, belt loaders, container loaders.
- Ensured that all items loaded onto the aircraft were properly secured before takeoff.
- Connected electrical power units and service hoses to aircraft.
Dog Trainer/ Dog Sitter
Self-employeed
Lynn, MA
01.2009 - Current
- Provided daily dog walking services, including leash-walking and off-leash playtime in a secure environment.
- Organized multiple bookings efficiently according to customer preferences while respecting personal boundaries between different households and pets.
- Observed any changes in behavior or health which might need medical attention from an owner or veterinarian.
- Provided overnight pet care for clients who needed extended coverage while away from home.
- Ensured all pet medications were administered as instructed by owners.
- Taught basic commands such as sit, stay, and come to dogs of all breeds and ages.
Truck Unloading
Lowe’s
Woburn, Massachusetts
05.2024 - 05.2024
- Assisted with unloading trucks at the loading dock area.
- Assisted with unloading cargo from trucks using appropriate equipment such as pallet jacks.
Restaurant Hostess
Vinny T’s
Boston, Massachusetts
01.2005 - 02.2009
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided menus and answered questions about menu items and specials.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Informed kitchen staff of any special orders or dietary restrictions.
- Managed reservations, waitlists, and special requests for large parties.
Sales Associate
Tom Brown
Boston, Massachusetts
05.2005 - 12.2008
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Sales Associate
Jasmine Sola
Boston, Massachusetts
05.2005 - 07.2008
- Processed transactions using a point-of-sale system.
- Organized stockroom shelves according to size, color or style.
- Greeted customers and provided exceptional customer service.
Cashier
Angora Café
Boston, Massachusetts
05.2003 - 07.2005
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
High School Diploma -
Revere High School
Revere, MASkills
Collaboration
Team work
Customer service
Problem solving
Communication skills
Interpersonal skills
Bilingual
Timeline
Ramp Service Agent
American Airlines
08.2024 - Current
Truck Unloading
Lowe’s
05.2024 - 05.2024
Dog Trainer/ Dog Sitter
Self-employeed
01.2009 - Current
Sales Associate
Tom Brown
05.2005 - 12.2008
Sales Associate
Jasmine Sola
05.2005 - 07.2008
Restaurant Hostess
Vinny T’s
01.2005 - 02.2009
Cashier
Angora Café
05.2003 - 07.2005
High School Diploma -
Revere High School