Daniela Zapata
Haskell,NJ
Summary
Achieved high satisfaction ratings through exceptional service, demonstrating strong multitasking abilities and customer service skills.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Versatile team member offering over 12 years of experience handling tasks smoothly and efficiently.
Overview
13
13
years of professional experience
Work History
Personal Shopper
Walmart
10.2021 - 10.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Personal Shopper
Whole Foods Market Inc
07.2019 - 07.2021
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Customer Sales and Service Expert
Emtelco
03.2012 - 12.2015
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Developed technical and mechanical proficiency to assist customers and field staff with service issues.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
Education
ESL -
Hudson County Community College
Jersey City, NJ06.2018
Bachelor Of Business - Business Administration
Metropolitan Technological Institute
Medellín, Colombia07.2014
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Documentation and reporting
- Sales expertise
- Advertising and marketing
- Delivery organization
- Problem-solving
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Personal Shopper
Walmart
10.2021 - 10.2024
Personal Shopper
Whole Foods Market Inc
07.2019 - 07.2021
Customer Sales and Service Expert
Emtelco
03.2012 - 12.2015
ESL -
Hudson County Community College
Bachelor Of Business - Business Administration
Metropolitan Technological Institute
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