Daniela Alexandra Cruz Monterrozo
Framingham,MA
Summary
Skilled property management professional experienced in tenant relations, office management, and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities. Focused on maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Eagle Rock Management
Framingham, MA
01.2024 - Current
- Updated resident data into property management software system daily.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Maintained accurate records of correspondence with and from tenants.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Leasing Consultant
Eagle Rock Management
Framingham, MA
02.2023 - 12.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Performed regular inspections of common areas to ensure proper upkeep and safety standards were being met.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
Sales Associate
Dunn Edwards Paints
Mission Hills, CA
07.2022 - 10.2024
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Built and maintained relationships with peers and upper management to drive team success.
- Recommended, selected and located merchandise based on customer desires.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
Interior Decorator
WD Painting Croporation
Panorama City, CA
06.2019 - 08.2021
- Collaborated closely with customers, adjusting plans to satisfy client needs and requirements.
- Prepared presentations for clients using computer-aided design software packages.
- Managed accounts receivable by sending invoices to customers in a timely manner.
- Developed design plans and concepts for client projects utilizing a variety of materials, colors, textures, lighting, furniture and accessories.
- Arranged and decorated corporate spaces according to established brand and company goals.
Education
High School Diploma -
James Monroe High School
North Hills, CA06-2021
GED -
College of The Canyons
Valencia, CASkills
- Onsite Tours
- Housing Regulations
- Records Management
- Business Processes and Procedures
- Relationship Building and Rapport
- Policy Enforcement
- Telephone and Email Etiquette
- Property Maintenance
- Payment Collection
- Security Deposit Refunds
- Vacant Unit Monitoring
Accomplishments
- #1 leaser for Eagle Rock Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Assistant Property Manager
Eagle Rock Management
01.2024 - Current
Leasing Consultant
Eagle Rock Management
02.2023 - 12.2023
Sales Associate
Dunn Edwards Paints
07.2022 - 10.2024
Interior Decorator
WD Painting Croporation
06.2019 - 08.2021
High School Diploma -
James Monroe High School
GED -
College of The Canyons
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