
Dedicated Patient Access Representative with strong skills in customer service, HIPAA compliance, and patient registration. Committed to ensuring accurate information collection and resolving inquiries to enhance patient satisfaction.
Facilitated patient registration process, ensuring accurate demographic and insurance information collection, entered all authorization information accurately as needed. Registered patients in timely fashion focusing on excellent customer service. Checked for physician orders and attached them to patient medical record to ensure patient is receiving appropriate tests. Prepared charts for nurses and worked closely with them to ensure all encounter information was correct.
Resolved patient inquiries and concerns promptly, improving overall satisfaction rates through effective communication.
Monitored compliance with healthcare regulations, ensuring adherence to organizational policies and procedures.