Danielelle Conklin
Eagle Lake
Summary
Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Family Care Manager
Neighbor To Family
Bartow
11.2023 - 05.2025
- Receive case transfers from the Department of Children and Families (DCF).
- Facilitated family meetings to address concerns and promote communication.
- Monitored case progress and maintained accurate documentation of services.
- Provided crisis intervention support during critical family situations.
- Collaborated with community resources to enhance family support programs.
Child Protective Investigator
Florida Department of Children and Families
Bartow
04.2023 - 09.2023
- Conducted thorough investigations into child welfare concerns and allegations.
- Collaborated with law enforcement and community agencies for case resolution.
- Assessed safety and risk factors in home environments during visits.
- Prepared detailed reports documenting findings and recommendations for intervention.
- Provided crisis intervention and support services to families in distress.
Janitor
GdI Omni
Jackson
05.2014 - 03.2016
- Conducted regular inspections of facilities to identify maintenance needs and report issues.
- Followed safety protocols while handling cleaning chemicals and equipment daily.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Sorted and disposed of trash and recycling materials to keep common areas clean and organized.
Customer Service
Jcpenney
Jackson
09.2015 - 01.2016
- Developed strategies for improving customer service delivery processes.
- Provided excellent customer service when interacting with clients.
- Managed customer service issues in a professional manner.
- Provided customer service support and addressed customer inquiries.
- Provided guidance on complex customer service matters.
Customer Service Cashier
Kmart, Sears Holding
Jackson
05.2014 - 09.2014
- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and service needs.
- Maintained accurate cash drawer and balanced at shift end.
- Handled customer complaints with professionalism and care.
- Promoted sales and loyalty programs to enhance customer engagement.
Cashier
McDonald's
Jackson
10.2013 - 04.2014
- Processed customer transactions efficiently and accurately at fast-paced service environment.
- Collaborated with team members to ensure timely food preparation and service.
- Trained new staff on operational procedures and customer service expectations.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
New Hampshire02.2023
Skills
- Cash handling
- Computer skills
- Interviewing
- Communication skills
- Case management
- Customer service
- Crisis intervention
- Documentation management
- Child welfare regulations
- Conflict resolution
- Problem solving
- Medical records review
Certification
- Fundamentals of Human Resources, 04/01/25, Present, Completed a free 2 hour online human resources certificate with Alison Learning.
- Driver's License
- Certified Case Manager, 07/01/24, 10/01/25
- BLS Certification
- Certified Child Welfare Case Manager, 07/01/24, 10/01/25
- Childcare Provisional, 08/01/23, 08/01/24, Completed provisional training through the department of children and families, for child protective investigator.
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Summary
Completed Bachelor's degree in Psychology with a concentration in mental health in February 2023. Currently work as a case manager for Neighbor to Family, completing in-home non-judicial cases. Experienced in Microsoft Word, PowerPoint, Excel, Microsoft Outlook, and One Note. Experienced in handling secure and sensitive information. Had a gap in work history due to being a stay-at-home mother for 7 years while completing Bachelor's degree in Psychology for 4 of those years. Fast learner and dedicated worker.
Timeline
Family Care Manager
Neighbor To Family
11.2023 - 05.2025
Child Protective Investigator
Florida Department of Children and Families
04.2023 - 09.2023
Customer Service
Jcpenney
09.2015 - 01.2016
Customer Service Cashier
Kmart, Sears Holding
05.2014 - 09.2014
Janitor
GdI Omni
05.2014 - 03.2016
Cashier
McDonald's
10.2013 - 04.2014
Bachelor of Arts - Psychology
Southern New Hampshire University