Daniellè Catanzaro
Williamsville,NY
Summary
Professional with experience in inventory management and customer service, demonstrating a strong ability to maintain accurate records of shipments and inventories. Successfully coordinated transportation routes to enhance operational efficiency while addressing product availability issues through effective communication with various departments. Implemented process improvements that increased productivity and reduced waste, contributing to overall organizational effectiveness. Proven track record in resolving customer complaints and optimizing stock levels based on demand analysis.
Overview
2
2
years of professional experience
1998
1998
years of post-secondary education
Work History
Distribution Manager
Sharp Side Distribution
Buffalo, New York
04.2024 - 06.2025
- Maintained accurate records of shipments and inventories in accordance with company standards.
- Reviewed incoming orders for accuracy prior to shipment preparation.
- Organized transportation routes and schedules to maximize efficiency while minimizing cost.
- Coordinated with other departments within the organization regarding product availability issues or delays in delivery times.
- Initiated process improvements aimed at increasing productivity while reducing waste.
- Assisted in developing marketing campaigns for new products or promotions.
- Resolved customer complaints related to product quality or delivery times.
- Analyzed customer demand patterns to optimize stock levels and minimize costs.
- Scheduled regular maintenance for vehicles used in delivery operations.
- Supervised the loading and unloading of trucks according to established safety guidelines.
- Evaluated existing distribution processes and identified opportunities for streamlining operations.
- Ensured compliance with applicable laws, regulations, policies and procedures related to distribution activities.
- Investigated discrepancies between actual stock levels and those indicated by inventory reports.
- Managed the daily activities of distribution staff, providing guidance and support when needed.
- Developed and implemented a comprehensive system for tracking inventory levels, orders and deliveries.
- Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments.
- Supported senior leadership by accurately reporting monthly and annual sales, P&L and staff efficiency reports.
- Reduced process lags and effectively managed associates to ensure optimal productivity.
- Drove client retention by delivering exceptional customer service.
- Proactively identified and solved complex strategy problems impacting business direction.
- Monitored inventory control to align ordering processes with demand plans.
- Identified opportunities to reduce cost and improve productivity.
Food Delivery Driver
DoorDash
Buffalo, New York
02.2023 - 04.2024
- Provided excellent customer service throughout the delivery process.
- Handled cash payments from customers for delivery orders.
- Followed all safety protocols while driving.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Identified potential problems or complaints from customers and took appropriate action as necessary.
Education
Mount Mercy Academy
Buffalo, NYSome College (No Degree) - Fine Arts
SUNY Buffalo State
Buffalo, NY 08.1996 - 05.1998
Skills
- Inventory management
- Process improvement
- Customer service
- Communication skills
- Attention to detail
- Interpersonal skills
- Time management
References
References available upon request.
Timeline
Distribution Manager
Sharp Side Distribution
04.2024 - 06.2025
Food Delivery Driver
DoorDash
02.2023 - 04.2024
Some College (No Degree) - Fine Arts
SUNY Buffalo State
08.1996 - 05.1998
Mount Mercy Academy