Daniella Abdulla
Pompton Plains
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Service Advisor
CRESTMONT TOYOTA
Pompton Lakes
02.2023 - Current
- Scheduled appointments and managed service timelines effectively.
- Communicated with technicians to coordinate repair services.
- Processed customer orders and service requests promptly.
- Maintained accurate records of customer interactions and services provided.
- Provided product knowledge to customers regarding services offered.
- Handled payment transactions and ensured receipt accuracy.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints in an efficient and courteous manner.
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Choir Director
ST. MARY &ST. BISHOY CHURCH
Pompton Plains
01.2023 - Current
- Developed engaging choir programs for diverse age groups and skill levels.
- Conducted weekly rehearsals, ensuring clear communication and effective practice.
- Trained students in vocal techniques and music theory concepts during sessions.
- Managed scheduling and logistics for rehearsals and performances efficiently.
- Fostered a positive environment to encourage student participation and teamwork.
- Evaluated student progress and provided constructive feedback for improvement.
- Worked with children of different ages and molded teaching methods to align with age and skill level.
Online English Tutor
AASTMT
CAIRO
06.2020 - 06.2021
- Assisted classmates under guidance of teachers by organizing Zoom meetings outside class
- Facilitated interactive online classes using video conferencing tools and teaching software.
- Developed engaging lesson plans for diverse student needs and learning styles.
- Provided constructive feedback on student assignments to enhance language skills.
- Created supplemental materials to support curriculum and reinforce key concepts.
- Explained difficult concepts using clear examples or analogies.
- Provided one-on-one tutoring sessions with students via online platforms.
Server
Sphinx Restaurants & Cafe
HURGHADA
06.2016 - 06.2021
- Provided excellent customer service to enhance guest dining experiences.
- Managed food and beverage orders efficiently during peak hours.
- Maintained cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted guests with menu selections and special dietary needs.
- Processed payments accurately using point-of-sale systems.
- Trained new staff on service procedures and restaurant policies.
- Handled customer complaints with professionalism and empathy.
Education
Bachelor of Arts - English Literature
William Paterson University of New Jersey
Wayne, NJ05-2023
Skills
- Customer relationship management
- Scheduling coordination
- Record keeping
- Service processing
- Complaint resolution
- Team building
- Effective communication
- Feedback provision
- Motivational techniques
- Foreign language proficiency
- Teaching experience
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Service Advisor
CRESTMONT TOYOTA
02.2023 - Current
Choir Director
ST. MARY &ST. BISHOY CHURCH
01.2023 - Current
Online English Tutor
AASTMT
06.2020 - 06.2021
Server
Sphinx Restaurants & Cafe
06.2016 - 06.2021
Bachelor of Arts - English Literature
William Paterson University of New Jersey
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