Daniella Arnett
Riviera Beach,FL
Summary
Dynamic professional with extensive experience as a Dispatcher at Warrior Service Company, excelling in regulatory compliance and customer care. Proven ability to manage logistics and prioritize urgent requests, ensuring timely service delivery. Detail-oriented and a quick learner, adept at utilizing dispatch software to enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Dispatcher
Warrior Service Company
Palm Springs, FL
02.2025 - Current
- Deliver medical items to veterans and VAs.
- Communicate with VA officials, responding to inbound calls and emails in a timely manner.
- Abide by government contracts and regulations
- Managed daily dispatch operations for service requests and technician assignments.
- Communicated effectively with team members to ensure timely service delivery.
- Coordinated logistics for equipment and personnel across multiple job sites.
- Utilized dispatch software to track job statuses and technician locations.
- Prioritized emergency calls and urgent requests for prompt response.
Head Cashier
Home Depot
Palm Beach Gardens, FL
08.2021 - 04.2025
- Maintain a clean and organized checkout area to enhance the overall shopping experience for customers.
- Train staff on fraud prevention techniques to minimize risk and losses from dishonest practices.
- Collaborate with team members to create a positive work environment that fosters productivity and teamwork.
- Organize cashiers' schedules to optimize coverage during peak hours.
- Facilitate and log store opening, closing and shift changes.
- Help customers complete purchases, locate items and join reward programs.
- Monitor self-checkout systems and provided help in resolving complex problems.
- Receive and process customers payments.
- Answer customer questions and helped find specific items.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Evaluate presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Process both cash and card purchases and returns.
- Maintain and updated security protocols for front desk operations.
- Set and update employee schedules to fulfill gaps based on expected customer demands.
Universal Dispatcher
Comcast
West Palm Beach, FL
03.2017 - 02.2025
- Provided timely and accurate updates to customers regarding techs statuses.
- Developed and implemented procedures for handling emergency situations.
- Directed dispatching, routing and tracking of 30 fleet vehicles.
- Answer incoming calls.
- Assist techs in field.
- Open and close work orders when needed.
- Update customers if techs are running late to their appointments.
- Assist scheduling customers appointments.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Processed cash and credit payments rapidly and accurately.
- Responded to all customer inquiries thoroughly and professionally.
- Placed special merchandise orders for customers.
- Work tickets when needed.
- Schedule or reschedule customer appointments in a timely manner.
- Escalations, Drop bury etc.
- Microsoft, Teams, Excel, ECM tickets, ACSR, CSG, ASM systems.
Shift Manager
ABC Fine Wine and Spirits
Palm Beach Gardens, FL
09.2014 - 03.2017
- Supervised work of other staff members; organized stocks and other essential equipment.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Answered customer questions about product availability and shipment times.
- Described products and services in detail.
- Assisted customers in selecting items based on needs.
- Processed customer returns.
- Trained new cashiers on procedures, customer service and sales techniques.
- Take incoming calls.
- Assisted on sales floor as needed to maintain service standards.
- Recommended merchandise to customers based on their needs and preferences.
- Engaged with customers in a sincere and friendly manner.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Processed shipments.
- Stocked, tagged and displayed merchandise as required.
- Reviewed new promotions and monitored price changes.
2 Year Old Teacher
Providence Preschool
West Palm Beach, FL
06.2012 - 07.2016
- Dressed infants and toddlers and changed their diapers.
- Communicated openly with parents daily.
- Encouraged good behaviors using the positive reinforcement method.
- Reposted any signs of abuse to my supervisor.
- Kept all accidents reports.
- Created monthly activity schedules.
- Sanitized equipment and toys daily.
- Maintained a safe and healthy environment.
- Meal prep daily.
- Engaged in daily activities.
Education
GED -
Forest Hill High School
Lake Worth01.2011
Skills
- Cash handling and management
- Microsoft Word
- Microsoft Excel
- Calm under pressure
- Goal oriented
- Proficiency in MS Office
- Customer care
- Attentiveness
- Excellent work ethic
- Quick learner
- Retail merchandising experience
- Trusted key holder
- People oriented
- Detail-oriented
- Multi-line phone system
- Knowledge of necessary paperwork
- Team player
- Regulatory compliance
- Government relations
- Scheduling appointments
Languages
- english
- Creole, Fluent
- English, Native
Timeline
Dispatcher
Warrior Service Company
02.2025 - Current
Head Cashier
Home Depot
08.2021 - 04.2025
Universal Dispatcher
Comcast
03.2017 - 02.2025
Shift Manager
ABC Fine Wine and Spirits
09.2014 - 03.2017
2 Year Old Teacher
Providence Preschool
06.2012 - 07.2016
GED -
Forest Hill High School