Daniella Daniels
Petersburg,VA
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities. Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Client-service-specialist
Department Of Wildlife
05.2022 - Current
- Provided knowledgeable service and support for all customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted and processed payments, updated accounts and issued receipts.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained and managed customer files and databases.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
Shift Lead
Walgreens
01.2022 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Shift Lead
CVS Pharmacy
07.2021 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Shift Lead Manager
Starbucks
01.2019 - 03.2021
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Evaluated employee performance and coached and trained to improve weak areas.
- Checked building to confirm maintenance and cleaning met code and regulations.
Education
Bachelor of Science - CRINIMAL JUSTICE
Virginia State University
Petersburg, VA05.2019
High School Diploma -
Appomattox Regional Governor's School
06.2014
Skills
- Reporting Requirements
- Drafting Correspondence
- Investigate Claims
- Employee Relationships
- Problem Resolution
- Reminder Calls
- Order and Refund Processing
- Issue and Complaint Resolution
- Payment Processing
- Online Systems
- Policy and Procedure Adherence
Timeline
Client-service-specialist
Department Of Wildlife
05.2022 - Current
Shift Lead
Walgreens
01.2022 - 05.2022
Shift Lead
CVS Pharmacy
07.2021 - 01.2022
Shift Lead Manager
Starbucks
01.2019 - 03.2021
Bachelor of Science - CRINIMAL JUSTICE
Virginia State University
High School Diploma -
Appomattox Regional Governor's School
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