Daniella Perez
Islip,NY
Summary
Well-qualified imaging support professional with a positive and friendly demeanor. Strong attention to detail, effective communication skills , and a solid history of tackling diverse and challenging requirements. Well-versed in effectively completing a task that is given to me and working in a 24/7 uptime environment.
Overview
13
13
years of professional experience
Work History
Imaging Support Associate
Good Samartian Hospital
08.2022 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Implemented and developed customer service training processes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Server
Texas Roadhouse
10.2021 - 05.2023
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Head Hostess
Bayside Clam Bar
05.2017 - 10.2022
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Lead Teacher
The Learning Experience
09.2017 - 08.2022
- I have experience in all age groups but I am currently the lead teacher for the three year old classroom
- I work with the children to accomplish learning the basic requirements such as writing, their colors, the alphabet, as well as learning manners Etc.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Registered student progress and attendance on database to enable tracking history and maintain accurate records.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
Shift Leader
Dunkin Donuts
06.2011 - 08.2017
- Lead team members in training and guest service
- Responsible for 10 team members, scheduling and ongoing menu changes.
Lead Hostess
Jackson Hall
06.2014 - 05.2017
- Cross trained in all areas of the front of house
- Responsible for maintaining a high level of guest services.
Education
Associate of Arts - Early Childhood Education
Suffolk Community College
Skills
- Organizational Skills
- Math
- Babysitting
- Tutoring
- Autism Experience
- Experience Working With Students
- Applied Behavior Analysis
- Writing Skills
- Dismiss
- Customer Service
- Teaching
- Childcare
- Toddler Care
- Early Childhood Education
- Special Needs
- Special Education
- Experience with Children
- Classroom Management
- Curriculum Development
- Directing callers
- Patient Scheduling
- Maintaining Financial Records
- Patient Billing
- CPR Certified
- Epic Systems
Timeline
Imaging Support Associate
Good Samartian Hospital
08.2022 - Current
Server
Texas Roadhouse
10.2021 - 05.2023
Lead Teacher
The Learning Experience
09.2017 - 08.2022
Server/Head Hostess
Bayside Clam Bar
05.2017 - 10.2022
Lead Hostess
Jackson Hall
06.2014 - 05.2017
Shift Leader
Dunkin Donuts
06.2011 - 08.2017
Associate of Arts - Early Childhood Education
Suffolk Community College