Daniella Quiles
Edinburg,TX
Summary
Result-driven receptionist with strong organizational and communication skills. Skilled in managing multi-line phone systems and scheduling appointments, ensuring efficient client interactions and improved satisfaction.
Overview
1
1
year of professional experience
Work History
Receptionist
St Jude Home Care
Edinburg, TX
01.2025 - Current
- Managed multi-line phone system, ensuring efficient call routing and prompt responses to inquiries.
- Scheduled appointments and coordinated services for clients, enhancing operational efficiency.
- Maintained accurate client records using electronic health record (EHR) systems to support seamless service delivery.
- Assisted in onboarding new staff, providing training on office procedures and customer service standards.
- Responded to client needs with empathy, improving overall satisfaction and retention rates.
- Developed and implemented organizational systems for office supplies, reducing waste and costs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
Education
High School Diploma -
Edinburg North High School
Edinburg, TX06-2026
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Customer and client relations
Languages
Spanish
Limited Working
Timeline
Receptionist
St Jude Home Care
01.2025 - Current
High School Diploma -
Edinburg North High School