Daniella Quintero
Port Saint Lucie,USA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Store Manager
SalonCentric
West Palm Beach, Florida
01.2019 - Current
- Meeting Monthly Drivers
- Managed daily store operations and ensured compliance with company policies.
- Trained and developed staff to enhance product knowledge and customer service skills.
- Oversaw inventory management to maintain stock levels and minimize shrinkage.
- Implemented merchandising strategies to maximize product visibility and sales appeal.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Prepared monthly reports on sales figures, expenses, profits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Organized promotional events to increase product awareness.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Updated and maintained store signage and displays.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Independent Cosmetologist
07.2016 - Current
- Great attention to detail with strong managerial skills
- Efficient in scheduling appointments for clients
- Knowledgeable of various skin care techniques and cosmetology trends
- Profound tendency to remain up to date with latest developments in the fashion and skin care industry
- Proficient in carrying out skin, facial, nail and hair treatments
- Well versed in hair cutting, styling, fashion coloring and grey hair coverage
- Maintain clientele and customer relationships by using my customer service skills to accommodate to their needs and assist them in achieving what they request.
Front Office Clerk/Party Hostess
12.2009 - 06.2016
- Party decorator
- Cater children's parties (Serve food, and meet, greet and accompanying guests)
- Achieve a 15% tip average in the first 6 months of employment
- Cash and safe handler
- POS Associate
- Create and send out all Catering Order for the following week
- Ensure all departments are cleaned and completely sanitary (Meet company cleaning regulations)
- Prepare and arrange all party supplies for the weekend
- Use my customer service skills to speak with difficult customers and accommodate their needs.
POS Supervisor
Kohl's
09.2009 - 10.2014
- Lead my team/ team building
- Meeting daily sales quotas
- Developed lasting relationships with customers
- Excellent customer service
- Retail tasks
- Inputting damaged merchandise
- Accurately constructed quarterly reports and yearly sales files
- Balancing registers
Distribution Specialist
Paychex, Inc.
Miramar, US
06.2007 - 09.2009
- Managed client's payrolls
- Clerical duties (answering phones, faxing, filling)
- Distribute payrolls to other companies for delivery (FedEx, UPS, Airborne and Arrow Mail)
- Meeting certain deadlines
- Accuracy/speed productivity
- Delivered above average results in a timely manner on all tasks proposed
Education
License - Cosmetology
La Belle Beauty School
01.2016
Associate of Arts -
Broward College
01.2009
Hospitality Management -
Florida International University
01.2009
High school Diploma -
Somerset Academy Charter School
01.2007
Real Estate License - Real Estate
Gold Coast School of Real Estate
Sunrise, FLSkills
- Retail Management
- Office Administration
- Inventory management
- Visual merchandising
- Sales strategies
- Customer relationship management
- Operational compliance
- Workforce scheduling
- Team leadership
- Time management
- Problem solving
- Staff management
- Bank and safe deposits
- Documentation and reporting
- Culture development
- Inventory control
- Customer service management
- Store operations
- Performance reviews
- Database management
- Outstanding communication skills
- Employee supervision and motivation
- Goals and performance
- Promotions management
- Reliable
- Multitasking and organization
- Recruiting and hiring
Certification
- Real Estate License, Present
- Certified Notary Public, Present
- Licensed Cosmetologist, Present
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager
SalonCentric
01.2019 - Current
Independent Cosmetologist
07.2016 - Current
Front Office Clerk/Party Hostess
12.2009 - 06.2016
POS Supervisor
Kohl's
09.2009 - 10.2014
Distribution Specialist
Paychex, Inc.
06.2007 - 09.2009
License - Cosmetology
La Belle Beauty School
Associate of Arts -
Broward College
Hospitality Management -
Florida International University
High school Diploma -
Somerset Academy Charter School
Real Estate License - Real Estate
Gold Coast School of Real Estate