Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daniella Vazquez

Monroe,LA

Summary

Dynamic customer service professional with experience at ContinuumGlobal, excelling in issue resolution and enhancing customer satisfaction. Bilingual and skilled in CRM software, I leverage active listening and critical thinking to foster strong customer relations and drive service improvements. Proven ability to thrive in high-pressure environments while maintaining professionalism.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

ContinuumGlobal
12.2025 - 03.2026
  • Assisted customers with inquiries and issue resolution through multiple communication channels.
  • Utilized CRM software to track interactions and ensure timely follow-up on customer requests.
  • Collaborated with team members to enhance service delivery processes and improve customer satisfaction.
  • Provided clear information regarding products, services, and policies to assist customers effectively.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

CNA

Lagniappe Healthcare
Bastrop, LA
11.2022 - 07.2025
  • Provided compassionate care to residents, ensuring comfort and safety during daily activities.
  • Assisted with personal hygiene routines, promoting dignity and respect for all patients.
  • Monitored vital signs and documented changes accurately to support healthcare team decisions.
  • Collaborated with nursing staff to implement care plans tailored to individual patient needs.
  • Trained new staff on procedures and best practices, enhancing overall team performance and efficiency.

Sales Associate

Old Navy
Monroe, LA
05.2020 - 08.2021
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained visual merchandising standards, ensuring displays were appealing and aligned with brand guidelines.
  • Operated cash register accurately, processing transactions efficiently and handling customer inquiries.
  • Collaborated with team members to restock merchandise, ensuring shelves remained full and organized.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Cashier

Super 1 Foods
Monroe,LA
02.2020 - 08.2021
  • Processed customer transactions accurately using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted customers with product inquiries and provided recommendations for items.
  • Handled cash and credit transactions, ensuring adherence to security protocols.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

Louisiana Tech University
Ruston, LA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Call center experience
  • Customer relations
  • Bilingual

Timeline

Customer Service Representative

ContinuumGlobal
12.2025 - 03.2026

CNA

Lagniappe Healthcare
11.2022 - 07.2025

Sales Associate

Old Navy
05.2020 - 08.2021

Cashier

Super 1 Foods
02.2020 - 08.2021

Louisiana Tech University
Daniella Vazquez