Daniella Vigil

● Provide high-level administrative support including coordinating front-desk activities, data entry, distributing efficient handling of correspondence and redirecting phone calls.

● Optimize the use of Microsoft Outlook to organize and prioritize emails, communicate with coworkers, update office calendar and agenda, and efficiently manage appointments efficiently.

● Successfully performed large groups intakes of fifty migrant per shift by registering them into the Salesforce system, explained the shelter's policies and rules, and informed them about the process of their upcoming discharge date.

● Supervised the legal department area by making sure forms and files are up to date, scheduled asylum appointments, and assisted migrants collecting the required information for the day of their appointment.

● Increased product cross-sell by 10% by using known customer relationships to target their specific personal/company needs.

● Collaborated in creating marketing customer events and pop up tents around the community to incentivize engagement with potential customers.

● Ensured that the company complied with all relevant laws and regulations by maintaining up-to -date records and handled sensitive customer information confidential and securely.