Daniella Villanueva
Costa Mesa,CA
Summary
Dependable, service-oriented professional seeking a Cook/Food Service or Red Shirt position with Calvary Chapel Elementary. I come with extensive customer service experience, strong organization, attention to detail, and the ability to follow established procedures in busy environments. Committed to helping maintain a clean, safe, and welcoming environment for students and staff.
Overview
2
2
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Citizens Business Bank
Laguna Hills, CA
01.2022 - 09.2022
- Delivered courteous, professional service to effectively address customer needs in a fast-paced environment.
- Processed transactions, maintained accurate records, and safeguarded sensitive information while adhering to company procedures.
- Collaborated with team members to maintain an organized workspace and streamline daily operations.
Financial Service Representative/Member Service Representative
First Financial Credit Union
Los Angeles, CA
07.2017 - 07.2019
- Assisted members with transactions and service requests while maintaining accuracy, professionalism, and confidentiality.
- Balanced multiple responsibilities, following established procedures, and helped keep daily operations organized.
- Built positive relationships through patient communication, dependable service, and attention to detail, enhancing member satisfaction.
Customer Service Representative
Banc Of California
Bellflower, CA
11.2014 - 08.2016
- Delivered front-line customer service, accurately processed transactions, and maintained organized work areas to enhance customer experience.
- Managed opening and closing of personal and business accounts in a high-volume environment while adhering to security and operational procedures.
- Facilitated referrals to IRA Mortgage and Investment Departments, balanced daily cash, generated quarterly branch reports, and reviewed customer accounts for fraud activity and Reg E claims.
Education
American Broadcasting Academy
Coursework -
Orange Coast College
High School Graduate -
Corona del Mar High School
Newport Beach, CA 08.1996 - 01.1999
Skills
- Account management
- Accurate recordkeeping
- Confidentiality - Cash handling
- Safety and compliance
- Dependability and multitasking
- Customer service - communication
- Teamwork - Organization
- Bilingual: Fluent in Spanish
SCHOOL & SAFETY TRAINING
Mandated Report Training - completed for volunteer/school-related service
ADDITIONAL QUALIFICATIONS
Strong work ethic - Comfortable working as a team - Experienced serving the public - Able to follow detailed instructions and workplace policies - Focused on respectful, friendly service.
Timeline
Customer Service Representative
Citizens Business Bank
01.2022 - 09.2022
Financial Service Representative/Member Service Representative
First Financial Credit Union
07.2017 - 07.2019
Customer Service Representative
Banc Of California
11.2014 - 08.2016
High School Graduate -
Corona del Mar High School
08.1996 - 01.1999
American Broadcasting Academy
Coursework -
Orange Coast College