Danielle Adams
CARMEL,IN
Summary
Dedicated Assistant Manager with a proven track record in customer service and team leadership. Skilled in staff training, scheduling, and problem-solving to improve daily operations and team performance. Experienced in driving operational efficiency, managing costs, and enhancing customer satisfaction while fostering a positive and productive work environment.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Puccini's Smiling Teeth
Indianapolis, IN
08.2019 - Current
- Assisted customers directly by understanding their needs and staying up to date on preferences
- Boosted team morale by recognizing great work and celebrating achievements
- Built strong relationships with team members and helped create a positive work environment
- Created a training program for new hires, making onboarding smoother and helping improve retention
- Demonstrated strong time management and decision-making skills during busy shifts
- Helped manage costs to stay on budget and improve overall financial performance
- Kept the store clean, safe, and organized to improve the customer experience
- Led daily operations to ensure efficient service and a high level of customer satisfaction
- Resolved customer concerns quickly, leading to better overall satisfaction
- Scheduled staff based on busy hours to keep operations running efficiently
- Simplified inventory processes, reducing stock issues and improving order fulfillment
- Thrived in a fast-paced restaurant environment while maintaining accuracy, efficiency, and strong customer service
Grocery Bagger
Krogers Grocery Store
Carmel, IN
08.2018 - 08.2019
- Assisted customers with inquiries, improving overall shopping experience and satisfaction
- Collaborated with team members to maintain clean and organized workstations
- Collected carts from the parking lot and returned them to designated areas
- Efficiently packed customer orders to maximize space utilization and protect products
- Trained new employees on bagging techniques and store policies to ensure consistency
Education
Master of Science - Public Policy
Indiana University, Kokomo
Kokomo, IN05-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Customer relations
- Staff training and development
- Staff supervision
- Goal setting
- Staff management
- Team building
- Employee scheduling
- Policy enforcement
Timeline
Assistant Manager
Puccini's Smiling Teeth
08.2019 - Current
Grocery Bagger
Krogers Grocery Store
08.2018 - 08.2019
Master of Science - Public Policy
Indiana University, Kokomo