DANIELLE AMBROSIO
Delray Beach,FL
Summary
Highly organized administrative professional with experience supporting daily office operations, manage high volume phone communication, maintaining confidential records, and preparing written correspondence. Known for accuracy, discretion, and the ability to prioritize multiple tasks in fast-paced environmentsb
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
The Hirsh Center
Delray Beach, FL
02.2024 - Current
- Provided general administrative and clerical support in a fast paced office environment
- Managed high-volume phone communication, serving as primary point of contact for patients and staff
- Scheduled patient appointments and supported front desk operations, ensuring accurate documentation, timely check-in processes, and efficient office workflow
- Prepared and maintained confidential records, documents, and written correspondence
- Organized office systems including filing, faxing, scanning, and document management
- Processed sensitive documentation with attention to accuracy, confidentiality, and compliance
- Prioritized multiple tasks to support smooth daily operations and meet deadlines
Medical Receptionist/ Transcranial Magnetic Stimulation (TMS) Technician
Delray Beach Psychiatry
Delray Beach, FL
09.2022 - 02.2024
- Answered and managed high volume phone calls, addressing non-clinical inquiries and routing clinical concerns appropriately
- Followed established intake guidelines for new patients, ensuring required demographic, insurance, and screening information was completed prior to scheduling
- Handled medical records by processing requests, maintaining accurate documentation, creating invoices, and ensuring confidentiality
- Prepared patients for Transcranial Magnetic Stimulation (TMS) treatments and monitored patient responses, reporting concerns to providers
- Documented office nites and treatment related information, maintaining accurate and timely records
- Maintained accurate patient logs and administrative records to support continuity of care
Medical Administrative Assistant
NSLIJ Long Island Cardiovascular
Deer Park, NY
04.2018 - 10.2021
- Provided administrative and clerical support in a busy specialty office, supporting daily operations and physician workflows
- Answered and routed high volume phone calls, taking detailed messages and directing inquiries appropriately
- Scheduled patients appointments and coordinated diagnostic testing, ensuring accurate information and efficient workflow
- Prepared, maintained, and updated confidential patient records and charts
- Verified insurance information and obtained prior authorizations to support timely scheduling and services
- Organized and distributed incoming faxes, mail, and correspondence to appropriate staff and departments
- Conducted pre-appointment outreach to confirm appointments and provide instructions, reducing delays and no-shows
- Maintained and organized filing systems and supported document management across paper and electronic records
Education
Associates Degree - Liberal Arts
The State University of New York at Farmingdale
Farmingdale, NY01.2017
Skills
- Administrative and clerical support
- Records and document management
- High volume phone communication
- Appointment Scheduling
- Filing, faxing, and scanning
- Confidential file maintenance
- Data entry
- Google based tools
- Attention to detail
- Task prioritization
Timeline
Administrative Coordinator
The Hirsh Center
02.2024 - Current
Medical Receptionist/ Transcranial Magnetic Stimulation (TMS) Technician
Delray Beach Psychiatry
09.2022 - 02.2024
Medical Administrative Assistant
NSLIJ Long Island Cardiovascular
04.2018 - 10.2021
Associates Degree - Liberal Arts
The State University of New York at Farmingdale