Danielle Ankney
Lagrange,OH
Summary
Dynamic and results-driven professional with extensive experience in customer service and property management. Proven problem solver with expertise in OneSite and effective communication. Adept at enhancing resident satisfaction and streamlining operations, consistently delivering exceptional service and fostering strong relationships. Passionate about creating positive experiences in high-volume environments.
Overview
25
25
years of professional experience
Work History
Sales Associate
Home Depot
Tampa, FL
04.2025 - 07.2025
- Moved back to ohio
Leasing Consultant
ABC Management
Elyria, OH
02.2024 - 02.2025
- Customer Service in high volume environment.
- Resolved residents complaints quickly and professionally.
- Problem solver.
Hostess
United Concessions Group
Cleveland, OH
04.2023 - 02.2024
- Customer Service
Airport Retail Associate
Hudson News
Cleveland, OH
07.2021 - 10.2022
- Processes point of sale transactions
- Ensures an excellent customer experience by responding to problems as they arise
- Assists in receiving and processing product shipments
- Prepares and displays new merchandise
- Maintains a standard of cleanliness in the store
Office Manager (Seasonal)
H&R Block
Berea, OH
11.2019 - 04.2020
- Supported team leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that promoted the value of the services offered by H&R Block.
- Executed and held all tax office associates accountable to standard operating procedure execution and client service experience
- Served as point of contact for onsite escalated client service concerns
- Ensured clients were scheduled properly and conflicts were resolved
- Led the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
- Led daily activities to ensure that all tax office associates were scheduled, and work was completed according to deadlines, with attention to quality standards, priorities and overall goals
- Led daily huddles and communicated essential information to office associates
Leasing Consultant
Integrity Realty
Berea, OH
01.2009 - 12.2019
- Managed the sales process from start to finish, identified the needs of potential residents and addressed those needs to close sales
- Demonstrated an all-inclusive understanding of pricing, floor plans, amenities and other offerings within the community while touring prospects
- Followed up with phone and internet inquiries from prospects and leads
- Assisted with outreach marketing and planning of resident events and functions
- Prepared lease agreements and maintained paper and electronic records
Property Manager
Madison House Apartments
Lakewood, OH
01.2001 - 12.2008
- Managed the sales process from start to finish, identified the needs of potential residents and addressed those needs to close sales
- Collects funds related to applications, security deposits and rentals.
- Conducted move-in and or move-out inspections of apartments, charged residents for applicable damages or unpaid fees, and prepared and related move-out documents; Performed interim unit inspections annually
- Processed office mail, check lock box, key management, and other clerical tasks
- Regularly review and discuss resident concerns, issues, projects, rule violations, etc.
- Resolved utility issues & billing with residents & vendors
- Coordinated with vendors, contractors, visitors, emergency services personnel, inspectors and other team members
Education
High School Diploma -
Lakewood High School
Lakewood, OHSkills
- OneSite
- Problem solving
- Effective communication
- Time management
- Fair Housing Regulations
- Customer service
- Yardi
- Customer relationship management
Timeline
Sales Associate
Home Depot
04.2025 - 07.2025
Leasing Consultant
ABC Management
02.2024 - 02.2025
Hostess
United Concessions Group
04.2023 - 02.2024
Airport Retail Associate
Hudson News
07.2021 - 10.2022
Office Manager (Seasonal)
H&R Block
11.2019 - 04.2020
Leasing Consultant
Integrity Realty
01.2009 - 12.2019
Property Manager
Madison House Apartments
01.2001 - 12.2008
High School Diploma -
Lakewood High School
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