Sarah Harris
Tampa
Summary
Results-oriented Leasing and Management Professional with a strong focus on enhancing customer experiences and optimizing operations. Experienced in managing residential properties, building tenant relationships, and ensuring regulatory compliance. Committed to achieving organizational goals through effective team leadership and strategic problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multisite Sales & Marketing Associate
Bozzuto
Tampa, FL
05.2025 - Current
- Facilitated support for Heron, Cora, and Asher, achieving a closing ratio exceeding 30%.
- Facilitated over 36 renewal processes within a month, achieving a 75% conversion ratio.
- Conducted engaging and tailored tours of apartment community to enhance prospective resident experience and secure new leases.
- Supported onboarding and development of new agents and interns to ensure operational readiness.
Lease-Up Leasing Consultant/Assistant Manager
ZRS Management
Tampa, FL
04.2023 - 05.2025
- Converted over 200 leads into new leases at a 45% closing rate in under a year during lease-up
- Conducted personalized tours of apartment community, highlighting amenities and living spaces to enhance resident interest
- Ensured resident satisfaction of 30+ move-ins during a single month by providing care and diligence
- Achieved resident satisfaction for 30+ move-ins in a single month through attentive service and support
- Utilized social media platforms and outreach marketing to promote community events with a 5k budget and engage with current and potential residents
- Achieved promotion to assistant property manager after 1 year at a luxury property rated 4.9.
- Completed MMR, PAME, and AME reports accurately and promptly to ensure compliance and operational efficiency
Cage Cashier
Seminole Hard Rock Casino
Tampa, FL
02.2022 - 04.2023
- Provided exceptional customer service to enhance guest experience
- Counted and verified funds for accurate transactions and recorded assigned funds and made exchanges of cash, checks, and chips throughout a shift
- Implemented company standard operating procedures, gaming regulations, and Title 31 compliance measures
- Delivered genuine customer service that Rocked!
Flight Attendant
Frontier Airlines
Tampa, FL
05.2021 - 04.2023
- Ensured well-being, safety, security, and comfort of 180+ passengers onboard
- Managed passenger situations during flight, addressing disorderly conduct and medical emergencies
- Monitored aircraft and passenger compliance with policies, procedures, and safety regulations
Passenger Customer Service Agent/Operations Associate
Worldwide Flight Services
Philadelphia, PA
06.2019 - 04.2023
- Managed flight close-out times and ensured accuracy of flight forms, contributing to smooth operations
- Supervised ticketing, gate, and ramp services for team of 20+, ensuring high service standards
- Assisted passengers with reservations, tickets, and baggage handling, enhancing customer satisfaction
- Maintained compliance with security protocols for airport operations
Residential Skills Trainer
Path Inc
Philadelphia, PA
12.2017 - 04.2023
- Delivered personalized care to 10 residents, addressing medical and physical needs daily
- Supported individuals with daily living activities, enhancing personal hygiene, grooming, and laundry skills
- Facilitated meal preparation and nutrition planning, guiding individuals in grocery shopping
- Monitored and documented individuals' health status and communicated with healthcare professionals.
Customer Service Specialist
Xfinity Comcast
Harrisburg, PA
06.2016 - 04.2023
- Resolved 75+ customer billing complaints efficiently, ensuring customer satisfaction and retention
- Achieved sales quotas consistently through strategic customer engagement.
- Educated customers on brand offerings, enhancing customer engagement and loyalty
Education
Bachelor of Science - Business Management
Shippensburg University of Pennsylvania
Shippensburg05-2016
Skills
- Yardi
- OneSite
- CRM management
- Microsoft Outlook
Certification
- Real Estate License
- Driver's License
Timeline
Multisite Sales & Marketing Associate
Bozzuto
05.2025 - Current
Lease-Up Leasing Consultant/Assistant Manager
ZRS Management
04.2023 - 05.2025
Cage Cashier
Seminole Hard Rock Casino
02.2022 - 04.2023
Flight Attendant
Frontier Airlines
05.2021 - 04.2023
Passenger Customer Service Agent/Operations Associate
Worldwide Flight Services
06.2019 - 04.2023
Residential Skills Trainer
Path Inc
12.2017 - 04.2023
Customer Service Specialist
Xfinity Comcast
06.2016 - 04.2023
Bachelor of Science - Business Management
Shippensburg University of Pennsylvania