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Danielle Arellano
PASADENA
Summary
An organized administrative professional experienced in providing exceptional customer service. Skilled multitasker with the ability to maintain composure in fast-paced, high-pressure environments with an expertise in data entry, record keeping, and customer relations. As a motivated and quick learner, I will be a positive addition, with a personal drive to constantly improve.
Overview
6
6
years of professional experience
Work History
Lead Manager/Server
HiroNori Craft Ramen
Pasadena, CA
10.2023 - Current
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Resolved customer complaints effectively, ensuring repeat business and positive reviews.
- Served customers by collecting orders, running food, cleaning tables all with great service.
- Prepared and cooked orders based on restaurant recipes and specifications.
Supervisor
Randy’s Donuts
Pasadena, CA
08.2022 - 09.2023
- Head of store supervision and staff management with the focus of computer emailing, money handling, and exceptional customer service.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Assistant Manager
Little Caesars
Pasadena, CA
08.2020 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
Education
Associate in Arts - Psychology
Pasadena City College
Pasadena, CA05-2024
Skills
- Customer Service
- Management
- Communications
- Computer literacy
- Teamwork
- Adaptability
- Reliability
- Hospitality
- Strong Work Ethic
Timeline
Lead Manager/Server
HiroNori Craft Ramen
10.2023 - Current
Supervisor
Randy’s Donuts
08.2022 - 09.2023
Assistant Manager
Little Caesars
08.2020 - 07.2022
Associate in Arts - Psychology
Pasadena City College